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Not receiving calls through VOIP provider

Discussion in '3CX Phone System - General' started by organetic, Feb 13, 2012.

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  1. organetic

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    Hi 3CX users. Maybe someone can help me solving this problem, and later I'll buy you a beer ;)

    3CX is not receiving calls from one of my VOIP providers.
    The provider is registered, there's a green line on trunks. I can make phonecalls through this, but not receive calls.
    I have tested with firewall disabled, but the problem stays the same.

    This is a strange behaviour, since when I use X-Lite, everything works perfectly.
     
  2. SY

    SY Well-Known Member
    3CX Support

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    Sorry, but...
    Have you read http://www.3cx.com/forums/forum-rules-read-to-get-answers-93.html?
    Thanks
     
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  3. leejor

    leejor Well-Known Member

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    Check the 3CX logs, if you don't see an incoming call attempt, then it is probably, but not necessarily, a router/firewall issue.
     
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