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Not Registered, Not Connected -- HELP!

Discussion in 'Windows' started by GeoLund, Feb 23, 2012.

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  1. GeoLund

    Joined:
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    I downloaded the 3CX Voip phone a few days ago to use with my paid Voip account at OneSuite and I am having a problem that I can't fix. Please help me! I am a complete newb when it comes to Voip connections, so all advice and suggestions need to be in baby talk.

    The problem is that I can get everything to register and it says Available, On Hook but when some time has passed and I look again, it has switched to Not Registered, Not Connected. :-( Needless to say it is never up and running and therefore does not answer calls most of the time. I have run the debug command and it shows the loss of connection, over and over and over. If this makes any sense to anyone, can you please help me fix it? I'm so frustrated!
    I did end up changing the location setting from I am in the office, to I am out of the office, but it still loses connection. My internet is up and running all the time and works great. I don't know what else to check.
    I also use Google Voice and Google Talk through my computer to make calls. I have no clue if they are in conflict.
    Here is the log:

    DX:MP3 Writer initialized
    DX:MP3 Encoder initialized
    DX:FFDShow not present
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 1072
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 1530
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Video calls not allowed
    Video calls not allowed
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 2402
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Translation file OK
    Translation file OK
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 4392
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 1458
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 2047
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 3051
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 3997
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 2838
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Video calls not allowed
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 4886
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 2055
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 2501
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Not connected: Server unreachable
    Phone has been disconnected - error: 503
    Phone is no longer connected
    Phone is now connected
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 4449
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 1548
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Phone is now connected
    Phone is no longer connected
    Translation file OK
    Attempting to connect voip.onesuite.com
    Phone got as local port 2032
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20001}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20000}]
    Sending STUN request
    Phone is now connected
    Not connected: Authentication failed
    Phone has been disconnected - error: 407
    Phone is no longer connected
     
  2. GeoLund

    Joined:
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    I went to the One Suite web site and got the following recommended settings:

    PROXY DOMAIN : voip.onesuite.com
    PORT : 5060
    DTMF : rfc2833/rtp
    RTP PAYLOAD : 101
    REGISTRATION TIMER : 3600 seconds
    AUDIO CODEC : G.711u

    I don't understand a word of this! Why is it so complicated! How can I fix it to make it work?
     
  3. leejor

    leejor Well-Known Member

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    The settings you posted are pretty basic.




    It looks like it may be a password or other authentication issue. This may involve , not only the password, but user name and any authentication ID settings. You may need to contact them for the details on where to put the personal information associated with your account, in the settings
     
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