Notification when no-one logged into queues

Discussion in 'Ideas' started by securecom, May 1, 2017.

Notification when no-one logged into queues 5 5 19votes
5/5, 19 votes


Would notifications for empty call queues benefit you?

  1. Yes

  2. No

    0 vote(s)
  1. securecom

    May 10, 2010
    Likes Received:
    It's hard to keep track of call queues all the time, it would be very helpful to receive an email or pop up notification when:
    1) No-one is logged into a particular queue during set hours.
    2) Someone logs out of a particular queue during set hours.
    Some kind of extension tracking and queue tracking would be great.
    naveensenapathy and jlinds like this.
  2. Joakim Ribb

    Feb 19, 2018
    Likes Received:
    +1 Customers want also the option to inform the last person in the queue that tries to log out that he/she is the last in the queue
    B.Fluehmann likes this.
  3. voiptoys

    voiptoys Active Member

    Feb 13, 2013
    Likes Received:
    This is possible today using the Call Control API. A service could monitor designated queues, and send notifications when no agents are logged into the queue during required hours, and notify the last user too.

    We have a 3CX add-on that sends audible notifications when either there are too many people waiting in the queue, or the longest hold time has been exceeded. It can use "chimes" or text-to-speech to play notifications through overhead paging (as one option). It would be straightforward to add "nobody logged into the queue" audible alarms as well. 3CX already sends email notifications when the SLA has been exceeded.
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