Number Format Problem

Discussion in '3CX Phone System - General' started by narkumas, Nov 8, 2017.

Thread Status:
Not open for further replies.
  1. narkumas

    narkumas New Member

    Joined:
    Nov 28, 2016
    Messages:
    227
    Likes Received:
    23
    Hey!

    how can I handle numbers like this:
    +49(0)401234567
    The "0" is obsolete because of the country code. But many numbers have the format on webpages.

    Whe using the softclient I can reformat the number in outgoing rules, but my Fanvil phones are not able to handle those numbers.

    Any suggestions welcome.
     
  2. narkumas

    narkumas New Member

    Joined:
    Nov 28, 2016
    Messages:
    227
    Likes Received:
    23
    Log:
    11/08/2017 1:29:33 PM - Call to T:Line:10008>>004901234567@[Dev:sip:999999999@sipconnect.qsc.de:5060] from L:9823.1[Extn:153] failed, cause: Cause: 503 490 not accepted/INVITE from x.x.x.x:5060
     
  3. Saqqara

    Saqqara Active Member

    Joined:
    Mar 12, 2014
    Messages:
    872
    Likes Received:
    133
    Have you tried creating an outbound rule

    Calls to number starting with prefix = 00490

    Route settings - strip 5 digits , prepend 0049
     
  4. narkumas

    narkumas New Member

    Joined:
    Nov 28, 2016
    Messages:
    227
    Likes Received:
    23
    Yes, I did. And it worked with my 3CX Softphone, but not with a Fanvil Deskphone
     
  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    4,404
    Likes Received:
    281
    That means the phones send the number is a different format, run a wireshark capture and check how the number is being sent from the IP phone to the PBX so you can construct your outbound rule accordingly
     
Thread Status:
Not open for further replies.