Solved "Number of SIM Calls" question

Discussion in '3CX Phone System - General' started by 0xDEADC0DE, Feb 1, 2018.

Thread Status:
Not open for further replies.
  1. 0xDEADC0DE

    Joined:
    May 29, 2017
    Messages:
    8
    Likes Received:
    1
    We have a SIP trunk with HFO Telekom in Germany.
    We can do 2 simultaneous calls outbound but unlimited inbound
    and I've set the value for "Number of SIM Calls" to 2.

    We use this trunk as a company hotline number and in our tests,
    when two outbound calls are made, the next person calling inbound
    gets a busy signal.

    How can I configure this that 2 outbound calls are possible but unlimited inbound?
    Should I set the value for "Number of SIM Calls" to 200?

    Thanks for your help.
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,375
    Likes Received:
    231
    I would simply set the number to a higher value (the number of incoming calls you wish to receive). If your provider only allows two outgoing calls, and the PBX attempts a third, it should be blocked by the provider. You'd have to see what condition the caller reaches, i.e. a recording, or simply a tone to indicate that the call can not go through. Then make people aware of this.
     
    #2 leejor, Feb 1, 2018
    Last edited: Feb 5, 2018
    YiannisH_3CX likes this.
  3. 0xDEADC0DE

    Joined:
    May 29, 2017
    Messages:
    8
    Likes Received:
    1
    I went for the solution to set a higher number and it works for me. Thanks for your help.
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    4,443
    Likes Received:
    282
    Glad to see the issue has been resolved
     
Thread Status:
Not open for further replies.