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Odd query, related to marketing

Discussion in '3CX Phone System - General' started by millsey, Feb 20, 2013.

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  1. millsey

    millsey New Member

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    We have a marketing company who put calls through to us. At the end of the call (when the original caller hangs up) the marketing agency's system reads out a campaign code which our agents need to store in our CRM. If the agent hangs up that code is lost.

    Is there a way to record the calls UNTIL THE CALLER hangs up? Or otherwise a way to prevent the hang up (we are using GXP2100 phones) ?

    We do have VAD if that is required. I am thinking somethign like a conference call between the caller and the agent and record that or similar?

    Thanks

    Millsey
     
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