Office 365 - Syncing Contacts

Discussion in 'CRM / Helpdesk / App Integration' started by jevison, Jun 14, 2018.

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  1. jevison

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    I'm trying to sync the contact list we have with 3CX via 365.

    The impersonated user account has already been created, has a licence applied to talk to Exchange and the credentials have been entered into .

    However, I'm not sure what the 'configure public folders' option is about. As far as I can see, logging into the 365 admin center, I cannot see any folders or any option to create some (see below).

    365contacts.JPG

    365contacts2.JPG

    Can anyone point me in the right direction please? This has been a headache for awhile!

    Thanks
     
  2. craigreilly

    craigreilly Well-Known Member

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    public folders are in the exchange admin
    Screen Shot 2018-06-14 at 12.13.40 PM.png
     
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  3. jevison

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    Ah, thanks Craig!

    I've since created a public folder mailbox, and a folder and subfolder - which is now appearing in my Outlook client and set as contact items. I've entered in the public folder path as: Company Public Folder/Master Contact List on 3CX (as titled in 365 Exchange Admin), but the test contacts I made within the subfolder still fail to appear.

    What am I doing wrong?
     
  4. jevison

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    Never mind, fixed it! Figured out because 3CX requires the impersonated account has to be an E1 type, the password had expired. Changed, saved, working (finally)!
     
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