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Office Hours, Call Forwarding Issues

Discussion in '3CX Phone System - General' started by magicalproductions, Mar 25, 2012.

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  1. magicalproductions

    Mar 18, 2012
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    I have setup global office hours.

    My extension is 501 and it has my mobile number entered as well. Connected in my SPA941.

    I have my 3CX iPhone APP on another extension, 550 (haven't looked at the possibility of sharing one extension yet and the ramifications but I think this is the setup we need to be able to route calls in a grouped/hunted fashion to different devices/phones for one extension).

    Right now x501 is configured to ring my cell phone simultaneously (not the VOIP extension on my cell phone, just the cell phone number). Right now is also after business hours (weekend which has no hours and past the time we have set for weekdays anyhow).

    When I call from an outside line I get our after hours greeting, good. When I enter my extension, 501, I get the transfer message and then my cell phone rings from the VOIP app AND the regular cell phone number. Both ring almost simultaneously and almost as quick they both stop. My SPA941 does not ring at all (as it should).


    1. x505 (iPhone VOIP) is not tied to ANY of this at all. Why would the software ring on my phone?
    2. My cell phone should not be called since it is after business hours.

    Any help on this confusing situation? Really appreciate all the help provided in this community supported forum!

    An addendum is that the iPhone VOIP app does not work as advertised in "background" or "multitask" mode. When the phone sits idle, locked or unused after a period of time it is no longer connected to the system. I understand the limitations of background processes but I also read other threads that say "Wait for version 1.1.5" so maybe that will be solving the issue.
  2. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    I would suggest you review the 3CX log just after you've made a call that goes where you don't expect it to. The log should show you why a call goes where it does. Verbose mode provides the most detailed information (if needed).
  3. magicalproductions

    Mar 18, 2012
    Likes Received:
    Thanks... I did that and my untrained eye doesn't see anything that sticks out. To me it looks like 3CX simply ignores the office hour rules for the "ring cell phone" feature?

    18:57:40.112  [MS105000] C:33.1: No RTP packets were received:remoteAddr=,extAddr=,localAddr=
    18:57:39.667  [CM503003]: Call(32): Call to sip:501@ has failed; Cause: 487 Request Terminated; from IP:
    18:57:39.567  [CM503008]: Call(33): Call is terminated
    18:57:39.462  [CM503008]: Call(32): Call is terminated
    18:57:30.225  Currently active calls - 2: [32,33]
    18:57:28.807  [MS210003] C:33.1:Answer provided. Connection(transcoding mode[unsecure]):
    18:57:28.806  [MS210001] C:33.2:Answer received. RTP connection[unsecure]:
    18:57:28.805  Remote SDP is set for legC:33.2
    18:57:28.805  [CM505003]: Provider:[CallCentric - US] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:17772342690@]
    18:57:28.805  [CM503002]: Call(33): Alerting sip:17772342690@callcentric.com:5060
    18:57:26.495  [CM503025]: Call(33): Calling VoIPline:MYCELLNUMBER@(Ln.10000@CallCentric - US)@[Dev:sip:17772342690@callcentric.com:5060]
    18:57:26.493  [MS210002] C:33.2:Offer provided. Connection(transcoding mode):
    18:57:26.446  [CM503004]: Call(33): Route 1: VoIPline:MYCELLNUMBER@(Ln.10000@CallCentric - US)@[Dev:sip:17772342690@callcentric.com:5060]
    18:57:26.445  [CM503010]: Making route(s) to <sip:MYCELLNUMBER@;nofwd=1>
    18:57:26.445  [MS210000] C:33.1:Offer received. RTP connection:
    18:57:26.444  Remote SDP is set for legC:33.1
    18:57:26.444  [CM505001]: Ext.501: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Dialer for Ext.501] PBX contact: [sip:501@]
    18:57:26.442  [CM503001]: Call(33): Incoming call from Ext.501 to <sip:MYCELLNUMBER@;nofwd=1>
    18:57:26.439  [CM500002]: Info on incoming INVITE:
      INVITE sip:MYCELLNUMBER@;nofwd=1 SIP/2.0
      Via: SIP/2.0/UDP;branch=z9hG4bK-d8754z-6a56f136ad740041-1---d8754z-;rport=5488
      Max-Forwards: 70
      Contact: <sip:501@>
      To: <sip:MYCELLNUMBER@;nofwd=1>
      From: "Anonymous"<sip:anonymous@;dialer=1>;tag=2d66743b
      CSeq: 2 INVITE
      Proxy-Authorization: Digest username="sberry",realm="3CXPhoneSystem",nonce="414d535c05805e0625:8c74e953e1589864f40f99c0a0fd274d",uri="sip:MYCELLNUMBER@;nofwd=1",response="2d210c7bed3798e0696b38eb39aa821e",algorithm=MD5
      Supported: replaces
      User-Agent: 3CX Dialer for Ext.501
      Content-Length: 0
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