Office hours calls going to Out of hours queue

Discussion in '3CX Phone System - General' started by pasax, Jun 1, 2016.

Thread Status:
Not open for further replies.
  1. pasax

    Joined:
    Aug 17, 2015
    Messages:
    1
    Likes Received:
    0
    Hi,
    We have a fully patched version 14 sp3 install sitting on a Server 2012r2 OS, all was working fine until this morning where it seems the phone system still believes that its Out of hours and all calls are going through to that queue.
    We have Office hours 08:00-17:00 going to a Call Queue
    Out of hours going to a ring group
    When I ticked the "Apply the same routing logic Outside of Office hours" it works so nothing wrong with the queues. Its like the 3cx software believes its still the middle of the night.

    We have a Patton BRI gateway,

    The Windows system time is correct as is the Time zone.
    A reboot did not solve the issue

    Any ideas??
     
  2. pj3cx

    pj3cx Active Member

    Joined:
    Aug 1, 2013
    Messages:
    645
    Likes Received:
    1
    Hi there,
    Is the field "Settings / PBX / Dial codes / Emergency Code - Force 3CX Phone System to IN or OUT of office" filled with a dial code? if so maybe one of the users used the feature to force out of office hours and so you will need to dial the code as it is shown to revert to default automatic behavior.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Deepest

    Joined:
    Nov 9, 2012
    Messages:
    45
    Likes Received:
    0
    Hi I had exactly the same issue with one of my customers yesterday 01-06-2016. The logs reflected that it was meeting an Unknown office hours rule.
     
  4. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,346
    Likes Received:
    78
    Did you get it sorted out?

    If not, have you checked the Emergency Code as mentioned before?
     
Thread Status:
Not open for further replies.