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Office Hours Configuration Enhancements

Discussion in 'Ideas' started by Dennison Lee, Jan 11, 2019.

Office Hours Configuration Enhancements 5 5 1votes
5/5, 1 vote

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  1. Dennison Lee

    Joined:
    Apr 23, 2018
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    1) Configure in the server settings Preset Office Hour configurations and use these presets to configure custom office hours in Extensions, Trunks, Ring Groups, Extension Groups, etc... Rather than the current implementation where you need to re-enter the custom hours per.

    2) Allow bulk editing extensions to select these presets in #1

    Example:
    Create an office hours preset called TeamA and set the office hours for 8:30-17:00, Monday to Friday.
    Create an office hours preset called TeamB and set the office hours for 7:30-16:00, Monday to Friday.

    Create an Extension Group called TeamA and add extensions to be a part of this group and assign the office hours preset, TeamA to this group.

    OR

    Bulk select all of TeamA extensions and assign them the office hours preset of TeamA

    The goal of this enhancement request is to make administration of office hours more efficient by being able to re-use common office hours.