on hold music on dial out

Discussion in '3CX Phone System - General' started by indigosystems, Mar 28, 2012.

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  1. indigosystems

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    Hey guys,

    Got an issue where instead of hearing the normal "ring ring" when dialing out i get the on hold music??? anyone shed any light?

    Im using SIP trunk for outgoing calls
     
  2. leejor

    leejor Well-Known Member

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    Is this a new issue, or hos has it been this way since "turn up"? What does the 3CX log show for a call?
     
  3. indigosystems

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    been like this since we installed it. logs dont show much regarding why it does it.
     
  4. leejor

    leejor Well-Known Member

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    Does the log show that the call has been passed onto your provider? What provider are you using? Is the music the same "tune" that you hear when a call is placed on hold? Have you spoken to your provider?
     
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