On transfer ring sound rather than hold music

Discussion in 'Ideas' started by rayfield, Apr 12, 2018.

On transfer ring sound rather than hold music 5 5 2votes
5/5, 2 votes

  1. rayfield

    rayfield New Member

    May 4, 2010
    Likes Received:
    It would be nice to be able to set a different 'sound' while a call is transferred (before it's picket up), rather than have the On Hold Music playing. For example, I would like to be able to have a ring sound during transfers, rather than the On Hold Music. I can replace the On Hold Music file with a file of 'ringing', but that affects anywhere in the system that uses the 'general' On Hold Music file, so that's not a good option.

    John Rayfield, Jr.
    Rayfield Communications
  2. wcoggins

    May 8, 2014
    Likes Received:
    I had a client ask for this last week. Their caller complained that they did not like being stuck on hold rather than being transferred as he asked to be, not realizing that he was actually being transferred.