One extension is being redirected, can't find where it's programmed

Discussion in '3CX Phone System - General' started by eparker@sara.com, Jul 19, 2016.

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  1. eparker@sara.com

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    I have an extension that is being redirected, but I can't find where that redirection is programmed.

    I call from outside and go to the auto attendant, dial the extension of my conference room, and get redirected
    (IVR (980) replaced by 16195500003) <- From Call Report

    CALL LOG
    19-Jul-2016 13:49:44.645 Call to T:Extn:201@[Dev:sip:201@192.168.1.144:5060] from L:2573.1[Line:10002<<REMOVED FOR PRIVACY] failed, cause: Cause: 302 Moved Temporarily/INVITE from 192.168.1.144:5060

    Any idea what's going on here? Other lines work when dialed from the auto attendant.
     
  2. leejor

    leejor Well-Known Member

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    What type of set is it. It seems as if there may be an option invoked on the set.
     
  3. eparker@sara.com

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  4. lneblett

    lneblett Well-Known Member

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    Look in the manual -

    http://support.polycom.com/global/docum ... _guide.pdf

    Forwarding Calls
    You can set up your phone to forward incoming calls to another party (static
    forwarding), or you can forward a call as your phone rings (dynamic
    forwarding). Your phone will forward calls even if you enable the Do Not
    Disturb Feature.
    You can also reject calls from a particular contact (by sending the call to your
    voice mail system), or divert calls from a particular contact to another party.
    For more information, see Managing Incoming Calls on page 2-23.

    This may be the issue as Leejor suggested.
     
  5. eparker@sara.com

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    Finally got the ability to check the actual phone because I temporarily replaced it. You were right some ass-hat had programmed the phone to forward to a number at the phone itself.

    Thank You gents.
     
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