One Way Audio, External Callers cannot hear me

Discussion in '3CX Phone System - General' started by zoomzoomvince, Aug 26, 2008.

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  1. zoomzoomvince

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    I have my 3CX system installed now and I can receive inbound calls with one slight hitch. I can hear the external caller talking but they cannot hear me. I can make outbound calls perfectly. I couldn't see anything obvious in the 3CX server status screen so I turned on verbose logging and done a quick test and this is the result. I am using VOIPon by the way and Linksys SPA942 handsets. I thought it might be the firmware on the SPA942 which was v5.1.15(a) so I upgraded them to the latest version without any change.

    14:01:22.167 Call::Terminate [CM503008]: Call(485): Call is terminated
    14:01:22.167 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:8000
    14:01:22.167 LineCfg::getInboundTarget Looking for inbound target: called=08713091822; caller=07970206489
    14:01:12.011 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:8000
    14:01:12.011 LineCfg::getInboundTarget Looking for inbound target: called=08713091822; caller=07970206489
    14:01:12.011 Call::Terminate [CM503008]: Call(485): Call is terminated
    14:01:12.011 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:8000
    14:01:11.995 LineCfg::getInboundTarget Looking for inbound target: called=08713091822; caller=07970206489
    14:00:50.026 CallCtrl::eek:nLegConnected [CM503007]: Call(485): Device joined: sip:1462@192.168.1.48:5060
    14:00:50.026 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:8000
    14:00:50.026 LineCfg::getInboundTarget Looking for inbound target: called=08713091822; caller=07970206489
    14:00:49.995 CallCtrl::eek:nLegConnected [CM503007]: Call(485): Device joined: sip:07970206489@192.168.1.1:5060
    14:00:49.870 MediaServerReporting::SetRemoteParty [MS210003] C:485.1:Answer provided. Connection(transcoding mode):82.108.156.100:9016(9017)
    14:00:49.870 MediaServerReporting::SetRemoteParty [MS210001] C:485.5:Answer received. RTP connection: 192.168.1.48:16476(16477)
    14:00:49.870 Extension::printEndpointInfo [CM505001]: Ext.1462: Device info: Device Identified: [Man: Linksys;Mod: SPA-941;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-5.2.8] Transport: [sip:192.168.1.225:5060]
    14:00:49.870 CallLeg::setRemoteSdp Remote SDP is set for legC:485.5
    14:00:49.870 CallCtrl::eek:nAnsweredCall [CM503002]: Call(485): Alerting sip:1462@192.168.1.48:5060
    14:00:48.401 CallLeg::eek:nFailure [CM503003]: Call(485): Call to sip:1470@192.168.1.225 has failed; Cause: 486 Busy Here; from IP:192.168.1.38:5060
    14:00:48.386 MediaServerReporting::SetRemoteParty [MS210002] C:485.9:Offer provided. Connection(transcoding mode): 192.168.1.225:7204(7205)
    14:00:48.386 CallLeg::eek:nFailure [CM503003]: Call(485): Call to sip:1461@192.168.1.225 has failed; Cause: 486 Busy Here; from IP:192.168.1.49:5060
    14:00:48.354 MediaServerReporting::SetRemoteParty [MS210002] C:485.8:Offer provided. Connection(transcoding mode): 192.168.1.225:7202(7203)
    14:00:48.323 MediaServerReporting::SetRemoteParty [MS210002] C:485.7:Offer provided. Connection(transcoding mode): 192.168.1.225:7200(7201)
    14:00:48.307 MediaServerReporting::SetRemoteParty [MS210002] C:485.6:Offer provided. Connection(transcoding mode): 192.168.1.225:7198(7199)
    14:00:48.276 MediaServerReporting::SetRemoteParty [MS210002] C:485.5:Offer provided. Connection(transcoding mode): 192.168.1.225:7196(7197)
    14:00:48.261 MediaServerReporting::SetRemoteParty [MS210002] C:485.4:Offer provided. Connection(transcoding mode): 192.168.1.225:7194(7195)
    14:00:48.229 MediaServerReporting::SetRemoteParty [MS210002] C:485.3:Offer provided. Connection(transcoding mode): 192.168.1.225:7192(7193)
    14:00:48.214 MediaServerReporting::SetRemoteParty [MS210002] C:485.2:Offer provided. Connection(transcoding mode): 192.168.1.225:7190(7191)
    14:00:48.182 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(485): Calling: RingAll8000:1459Ext.14591460Ext.14601461Ext.14611462Ext.14621467Ext.14671470Ext.14701455Ext.14551454Ext.14541452Ext.1452@[Dev:sip:1459@192.168.1.43:5060, Dev:sip:1460@192.168.1.47:5060, Dev:sip:1461@192.168.1.49:5060, Dev:sip:1462@192.168.1.48:5060, Dev:sip:1467@192.168.1.44:5060, Dev:sip:1470@192.168.1.38:5060, Dev:sip:1455@192.168.1.55:5060, Dev:sip:1454@192.168.1.45:5060]
    14:00:48.182 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:8000@192.168.1.225:5060]
    14:00:48.182 MediaServerReporting::SetRemoteParty [MS210000] C:485.1:Offer received. RTP connection: 192.168.1.1:10250(10251)
    14:00:48.182 CallLeg::setRemoteSdp Remote SDP is set for legC:485.1
    14:00:48.182 Line::printEndpointInfo [CM505003]: Provider:[VOIPon] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX] Transport: [sip:192.168.1.225:5060]
    14:00:48.182 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:8000
    14:00:48.182 LineCfg::getInboundTarget Looking for inbound target: called=08713091822; caller=07970206489
    14:00:48.151 CallCtrl::eek:nIncomingCall [CM503001]: Call(485): Incoming call from 07970206489@(Ln.10000@VOIPon) to [sip:8000@192.168.1.225:5060]
    14:00:46.917 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:8000
    14:00:46.901 LineCfg::getInboundTarget Looking for inbound target: called=08713091822; caller=07970206489
    14:00:46.901 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:08713091822@82.108.156.100 SIP/2.0
    Via: SIP/2.0/UDP 192.168.1.1:5060;branch=z9hG4bK7d7bce07;rport=5060
    Max-Forwards: 70
    Contact: [sip:07970206489@192.168.1.1:5060]
    To: [sip:08713091822@82.108.156.100]
    From: "07970206489"[sip:07970206489@77.240.48.141];tag=as1caa5e2c
    Call-ID: 64342f7d2637ec1319359fe167fc1f26@77.240.48.141
    CSeq: 102 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
    Date: Tue, 26 Aug 2008 13:54:18 GMT
    Supported: replaces
    User-Agent: Asterisk PBX
    Content-Length: 0

    I also changed the extensions and put a tick in the 'pbx delivers audio' section without any change.
     
  2. galal202

    galal202 New Member

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    What is your external devices
    or voip providers
     
  3. zoomzoomvince

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    I am using VOIPon as my provider. My firewall is a zyxel Zywall USG-200 which has passed the firewall test ok.
     
  4. galal202

    galal202 New Member

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    hello,
    change stun server in 3cx and your ip phone
     
  5. zoomzoomvince

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    This is what I have got in the 3CX General Settings

    Default STUN server address: stun.3cx.com Port 3478
    Default second STUN server address: stun.xten.com Port 3478

    Timeout time for STUN response (ms) 3000
    Recheck external IP every (sec) 1200

    On the Linksys SPA942 the "Stun Enable" was set to no. I enabled it and set the server to stun.3cx.com. Makes no difference.
     
  6. galal202

    galal202 New Member

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    try other stun servers
    did you istalled 3cx on a fresh xp

    if you can reinstall every thing
    reset your linksys to factory set and set again
    did you used the auto-provisioning
     
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