- Joined
- Mar 24, 2011
- Messages
- 6
- Reaction score
- 0
Greetings all...
I'll start by being brief and will provide additional details as requested. First off, I am running v9.15781 sp 5a on a win7 pro 64-bit system.
The bottom line is that I have 2 VOIP services--Skype and SkypeConnect. SkypeConnect works fine with 2-way audio all the time. It is configured as a VOIP provider. The Skype Gateway is configured as a PSTN device and has an online number associated with it to allow inbound land-line calls.
The Skype gateway is used for inbound calls and routes to ext 1000. If no answer after 15 seconds, ext 1000 forwards to my mobile number via SkypeConnect. Last week, I had 2-way audio on BOTH trunks. Now, I only have inbound audio on the Skype Gateway. The firewall checker is clean and there have been no known configuration changes to either the network or the phone system.
I have deleted and recreated both the gateway port and the PSTN virtual extension (was 10001 and is now 10003) with no change. I get great inbound audio w/less than 1 second lag, but I get nothing going out. This happens for both inbound and outbound calls.
I've spent the past 4 to 5 hours checking and cross-checking, but can't seem to make any headway. I would greatly appreciate any suggestions on possible problems and potential solutions. Oh yes, everything seems to work just fine internally (i.e. extension to extension)--only seems to impacting external calls.
Thanks in advance...
Blake
I'll start by being brief and will provide additional details as requested. First off, I am running v9.15781 sp 5a on a win7 pro 64-bit system.
The bottom line is that I have 2 VOIP services--Skype and SkypeConnect. SkypeConnect works fine with 2-way audio all the time. It is configured as a VOIP provider. The Skype Gateway is configured as a PSTN device and has an online number associated with it to allow inbound land-line calls.
The Skype gateway is used for inbound calls and routes to ext 1000. If no answer after 15 seconds, ext 1000 forwards to my mobile number via SkypeConnect. Last week, I had 2-way audio on BOTH trunks. Now, I only have inbound audio on the Skype Gateway. The firewall checker is clean and there have been no known configuration changes to either the network or the phone system.
I have deleted and recreated both the gateway port and the PSTN virtual extension (was 10001 and is now 10003) with no change. I get great inbound audio w/less than 1 second lag, but I get nothing going out. This happens for both inbound and outbound calls.
I've spent the past 4 to 5 hours checking and cross-checking, but can't seem to make any headway. I would greatly appreciate any suggestions on possible problems and potential solutions. Oh yes, everything seems to work just fine internally (i.e. extension to extension)--only seems to impacting external calls.
Thanks in advance...
Blake