One-way Audio - See the Log

Discussion in '3CX Phone System - General' started by meshad, Aug 29, 2009.

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  1. meshad

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    I will be appreciating if someone can help me on this issue. Struggling to solve this problem. Pls comment expertise


    09:25:50.647 [CM503008]: Call(41): Call is terminated
    09:25:50.637 [CM503008]: Call(41): Call is terminated
    09:25:43.697 [CM503007]: Call(41): Device joined: sip:10000@192.168.1.194:5060
    09:25:43.677 [CM503007]: Call(41): Device joined: sip:500@202.1.108.110:41458;rinstance=48a3cb3f3800d3c6
    09:25:28.865 [CM505002]: Gateway:[MV342] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K (706220)] Transport: [sip:202.1.108.110:5060]
    09:25:28.835 [CM503002]: Call(41): Alerting sip:10000@192.168.1.194:5060
    09:25:28.335 [CM503004]: Call(41): Calling: PSTNline:7784403@(Ln.10000@MV342)@[Dev:sip:10000@192.168.1.194:5060]
    09:25:28.305 [CM503010]: Making route(s) to "7784403"<sip:7784403@202.1.108.110>
    09:25:28.305 [CM505001]: Ext.500: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1103k stamp 53621] Transport: [sip:202.1.108.110:5060]
    09:25:28.275 [CM503001]: Call(41): Incoming call from Ext.500 to "7784403"<sip:7784403@202.1.108.110>
     
  2. SY

    SY Well-Known Member
    3CX Support

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    Please specfy following information:
    1. locations of devices [X-lite and gateway] and PBX. (IP addresses and hosts).
    2. 3CXMediaServer.trace.log in "verbose" mode. To have clean log, just restart media server service and then replicate this call.

    Thanks
     
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  3. meshad

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    Thank you for reply

    1. 202.1.108.110 - PBX
    2. 202.1.108.109 - x-Lite & Gateway NAT address
    3.192.168.1.194 - Portch 372 gateway
    4. 7784403 - PSTN Line
    5. 101 - x-Lite SIP num
    6. 10000 - Vertual ext num


    19:37:58.889 [CM503008]: Call(59): Call is terminated
    19:37:58.879 [CM503008]: Call(59): Call is terminated
    19:37:53.291 [CM503007]: Call(59): Device joined: sip:10000@192.168.1.194:5060
    19:37:53.281 [CM503007]: Call(59): Device joined: sip:101@202.1.108.109:2628;rinstance=8375dfb5868dc903
    19:37:42.956 [CM505002]: Gateway:[MV342] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K (706220)] Transport: [sip:202.1.108.110:5060]
    19:37:42.946 [CM503002]: Call(59): Alerting sip:10000@192.168.1.194:5060
    19:37:42.366 [CM503004]: Call(59): Calling: PSTNline:7784403@(Ln.10000@MV342)@[Dev:sip:10000@192.168.1.194:5060]
    19:37:42.296 [CM503010]: Making route(s) to "7784403"<sip:7784403@202.1.108.110>
    19:37:42.286 [CM505001]: Ext.101: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1103d stamp 53117] Transport: [sip:202.1.108.110:5060]
    19:37:42.265 [CM503001]: Call(59): Incoming call from Ext.101 to "7784403"<sip:7784403@202.1.108.110>
    19:37:00.676 [CM112000] Media Server is connected
     
  4. SY

    SY Well-Known Member
    3CX Support

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    Excuse me for my "perseverance" :) , where is the "3CXMediaServer.trace.log"?

    Thanks
     
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  5. meshad

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    im sorry
    How to find "3CXMediaServer.trace.log"?
     
  6. SY

    SY Well-Known Member
    3CX Support

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    Shortest way is to use "F3" key (windows explorer)...
     
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  7. meshad

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    im sorry. oops we are out of topic or somebody Insulting me
     
  8. SY

    SY Well-Known Member
    3CX Support

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    Sorry if I had insulted you. It wasn't a goal of my post...

    Excuse me please...
     
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  9. meshad

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    Apologize for getting the wrong impression for me from narrations, coz my knowledge is restrain.

    anyway im not fully get about "3CXMediaServer.trace.log" if posible pls explain more abt that
     
  10. SY

    SY Well-Known Member
    3CX Support

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    There is the "file". Its name is "3CXMediaServer.trace.log"
    You can create a support package from management console. It will include all logs and your system configuration.
    or
    You can navigate to %ALLUSERSPROFILE%/Application Data/3cx/data/logs (2003 server and XP) or %SYSTEMDRIVE%/ProgramData/3cx/data/logs (2008/Vista). It should be there.
     
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  11. tpinnovations

    tpinnovations Member

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    If you find that log file it gives you cookies and candy and perhaps even insight into why your system is not working.

    You could also turn on verbose logging, I think that will display the information we need aswell.
     
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  12. meshad

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    Hi SY
    Thank you for location.

    14:32:34.481|.\MSEndPoint.cpp(595)|Critical0||??:[MS003002] C:30.1: RTP socket 202.1.xxx.110:5060 binding to 202.1.xxx.110:5060 failed with error code 10048
    14:32:34.481|.\MediaServer.cpp(647)|Critical0||??:[MS003005] C:30.1: Failed to create Endpoint: (destination=192.168.35.64)
    EndPoint: ID=00000036@(LOCAL)
    LOGID=C:30.1 Status: MSEP_FAILED
    RTP:202.1.xxx.110:5060
    RTCP:202.1.xxx.110:5061
    STUN RTP:0.0.0.0:0
    STUN RTCP:0.0.0.0:0
    Coder:
    NOT SET
    101:telephony-event
    Party ptime:20
    Party RTP:0.0.0.0:0
    Party RTCP:0.0.0.0:0
    Decoders:
    <empty>

    Note: Restarted media server service and then replicated calls but log file not appending new logs
     
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