One Way Audio With Skype Gateway

Discussion in '3CX Phone System - General' started by chwebb1, Jan 30, 2011.

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  1. chwebb1

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    Hello All,
    I am having an issue with one way audio using the Skype gateway. When I call someone, I can hear the other person, but they can't hear me. Does anyone know how to fix this?
    Thanks!
     
  2. leejor

    leejor Well-Known Member

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    Do you have the audio drivers installed on the PC? Have you using any other VoIP service previously? If not, it may be a router/firewall issue. What do the results of the 3CX firewall test look like? Have you used Skype, on a PC , on your network (using a headset) previously? Did it work?
     
  3. chwebb1

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    I am able to make VoIP calls using 3cx and other VoIP providers (Right now, VoIPStunt, IdeaSIP, Future9, and Sipgate). I do have the audio driver installed on this computer, however, the audio circuitry is damaged on the motherboard (might this be the problem?) I use Skype on my ThinkPad constantly, and it works great (it's on the same network as the 3cx server). Here's the 3cx firewall checker results:

    3CX Firewall Checker, v1.0. Copyright (C) 3CX Ltd. All rights reserved.

    <22:57:12>: Phase 1, checking servers connection, please wait...
    <22:57:12>: Stun Checker service is reachable. Phase 1 check passed.
    <22:57:12>: Phase 2a, Check Port Forwarding to UDP SIP port, please wait...
    <22:57:13>: UDP SIP Port is set to 5060. Response received WITH TRANSLATION 10035::5060. Phase 2a check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/

    <22:57:13>: Phase 2b. Check Port Forwarding to TCP SIP port, please wait...
    <22:57:13>: TCP SIP Port is set to 5060. Response received WITH TRANSLATION 10035::5060. Phase 2b check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/

    <22:57:13>: Phase 3. Check Port Forwarding to TCP Tunnel port, please wait...
    <22:57:13>: TCP TUNNEL Port is set to 5090. Response received WITH TRANSLATION 26174::5090. Phase 3 check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/

    <22:57:13>: Phase 4. Check Port Forwarding to RTP external port range, please wait...
    <22:57:16>: UDP RTP Port 9000. Response received WITH TRANSLATION 26175::9000. Phase 4-01 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9001. Response received WITH TRANSLATION 26176::9001. Phase 4-02 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9002. Response received WITH TRANSLATION 26177::9002. Phase 4-03 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9003. Response received WITH TRANSLATION 26178::9003. Phase 4-04 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9004. Response received WITH TRANSLATION 26179::9004. Phase 4-05 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9005. Response received WITH TRANSLATION 26180::9005. Phase 4-06 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9006. Response received WITH TRANSLATION 26181::9006. Phase 4-07 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9007. Response received WITH TRANSLATION 26182::9007. Phase 4-08 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9008. Response received WITH TRANSLATION 26183::9008. Phase 4-09 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9009. Response received WITH TRANSLATION 26184::9009. Phase 4-10 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9010. Response received WITH TRANSLATION 26185::9010. Phase 4-11 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9011. Response received WITH TRANSLATION 26186::9011. Phase 4-12 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9012. Response received WITH TRANSLATION 26187::9012. Phase 4-13 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9013. Response received WITH TRANSLATION 26188::9013. Phase 4-14 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9014. Response received WITH TRANSLATION 26189::9014. Phase 4-15 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9015. Response received WITH TRANSLATION 26190::9015. Phase 4-16 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9016. Response received WITH TRANSLATION 26191::9016. Phase 4-17 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9017. Response received WITH TRANSLATION 26192::9017. Phase 4-18 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9018. Response received WITH TRANSLATION 26193::9018. Phase 4-19 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9019. Response received WITH TRANSLATION 26194::9019. Phase 4-20 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9020. Response received WITH TRANSLATION 26195::9020. Phase 4-21 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9021. Response received WITH TRANSLATION 26196::9021. Phase 4-22 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9022. Response received WITH TRANSLATION 26197::9022. Phase 4-23 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9023. Response received WITH TRANSLATION 26198::9023. Phase 4-24 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9024. Response received WITH TRANSLATION 26199::9024. Phase 4-25 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9025. Response received WITH TRANSLATION 26200::9025. Phase 4-26 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9026. Response received WITH TRANSLATION 26201::9026. Phase 4-27 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9027. Response received WITH TRANSLATION 26202::9027. Phase 4-28 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9028. Response received WITH TRANSLATION 26203::9028. Phase 4-29 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9029. Response received WITH TRANSLATION 26204::9029. Phase 4-30 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9030. Response received WITH TRANSLATION 26205::9030. Phase 4-31 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9031. Response received WITH TRANSLATION 26206::9031. Phase 4-32 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9032. Response received WITH TRANSLATION 26207::9032. Phase 4-33 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9033. Response received WITH TRANSLATION 26208::9033. Phase 4-34 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9034. Response received WITH TRANSLATION 26209::9034. Phase 4-35 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9035. Response received WITH TRANSLATION 26210::9035. Phase 4-36 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9036. Response received WITH TRANSLATION 26211::9036. Phase 4-37 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9037. Response received WITH TRANSLATION 26212::9037. Phase 4-38 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9038. Response received WITH TRANSLATION 26213::9038. Phase 4-39 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9039. Response received WITH TRANSLATION 26214::9039. Phase 4-40 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9040. Response received WITH TRANSLATION 26215::9040. Phase 4-41 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9041. Response received WITH TRANSLATION 26216::9041. Phase 4-42 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9042. Response received WITH TRANSLATION 26217::9042. Phase 4-43 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9043. Response received WITH TRANSLATION 26218::9043. Phase 4-44 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9044. Response received WITH TRANSLATION 26219::9044. Phase 4-45 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9045. Response received WITH TRANSLATION 26220::9045. Phase 4-46 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9046. Response received WITH TRANSLATION 26221::9046. Phase 4-47 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9047. Response received WITH TRANSLATION 26222::9047. Phase 4-48 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9048. Response received WITH TRANSLATION 26223::9048. Phase 4-49 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <22:57:16>: UDP RTP Port 9049. Response received WITH TRANSLATION 26224::9049. Phase 4-50 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/


    Application exit code is 53





    Thanks for your help.
     
  4. leejor

    leejor Well-Known Member

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    Well, it could be a port issue, however on this page...http://www.3cx.com/voip-gateways/skype.html , down near the bottom....you will see..."NOTE - Audio Hardware required for 3CX Skype Gateway You must have audio hardware for the Skype Gateway to function, because the Skype Client requires audio hardware to function."

    So, that may be the real problem in your case,if your audio hardware is not working correctly.
     
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