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One way voice on Android Device

Discussion in 'Android' started by alex98ti, Nov 4, 2010.

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  1. alex98ti

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    Hi, we have sucessssfully installed the 3cx V9 on our server and its working great. I downloaded Android client for Motorola Mileston and registered the account and able to make a phone call. The problem is I can not hear the other side from the android device but they hear me. I appreciate any help. I have ran firewall checks and tried other sip clients on this phone and iPhone and all same result. One way voice. Here is the log:

    12:11:22.859 [CM503008]: Call(2): Call is terminated
    12:11:06.609 Currently active calls - 1: [2]
    12:10:43.765 [CM503007]: Call(2): Device joined: sip:myusername@XX.XX.XX.XX:5060
    12:10:43.765 [CM503007]: Call(2): Device joined: sip:66@207.219.69.252:1733;transport=UDP
    12:10:40.484 [CM505003]: Provider:[MyProvider] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:myusername@XX.XX.XX.XX:5060]
    12:10:40.484 [CM503002]: Call(2): Alerting sip:myusername@XX.XX.XX.XX:5060
    12:10:38.437 [CM503025]: Call(2): Calling VoIPline:14162222222@(Ln.10001@MyProvider)@[Dev:sip:myusername@XX.XX.XX.XX:5060]
    12:10:38.390 [CM503004]: Call(2): Route 1: VoIPline:14162222222@(Ln.10001@MyProvider)@[Dev:sip:myusername@XX.XX.XX.XX:5060]
    12:10:38.390 [CM503010]: Making route(s) to <sip:4163333333@pbx.mydomain.com>
    12:10:38.390 [CM505001]: Ext.66: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for Android 1.2.3] PBX contact: [sip:66@XX.XX.XX.XX:5060]
    12:10:38.375 [CM503001]: Call(2): Incoming call from Ext.66 to <sip:4163333333@pbx.mydomain.com>
    12:10:28.406 [CM504001]: Ext.66: new contact is registered. Contact(s): [sip:66@207.219.69.252:1733;transport=UDP/66,sip:66@127.0.0.1:5488/66]
    12:10:28.171 [CM504002]: Ext.66: a contact is unregistered. Contact(s): [sip:66@127.0.0.1:5488/66]
    12:10:27.500 [CM504001]: Ext.66: new contact is registered. Contact(s): [sip:66@207.219.69.252:42304/66,sip:66@127.0.0.1:5488/66]
     
  2. KerryG

    KerryG Active Member

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    Try enabling the STUN server settings.
     
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  3. alex98ti

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    Thank you for the response but I see STUN is enabled and I have an option to turn off STUN. Any advise is appreciated.
     
  4. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    If you're using your local wifi network be sure to disable or re-configure your firewall to allow audio to pass through.
     
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  5. alex98ti

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    I am on 3G. Not sure how to set that on 3G
     
  6. IPAlarms

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    One way voice is almost always related to RTP Ports. Are the RTP Ports forwarded on the server end?

    If you can get more detailed logs, check the Session Description section of the INVITE's.
     
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  7. alex98ti

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    Thanks for the reply. Would you please mention how RTP Ports is forwarded on the server? Also this log is the entire log I can get when I make a call and disconnect. I get two way audio on WiFi but not 3G. Same with iPhone.
     
  8. Sarah Hastings

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    My local RTP port becomes unreachable and shows an error "Destination unreachable (Port unreachable)" with mjsip...an advice is appreciated.
     
  9. KerryG

    KerryG Active Member

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    Check out Service Pack 5, there is a new feature and this solved my audio problems on T-Mobile.
     
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