Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

onfirmation to accept queue calls by recipient

Discussion in '3CX Phone System - General' started by it@hepawash.com, May 21, 2014.

Thread Status:
Not open for further replies.
  1. it@hepawash.com

    Joined:
    May 19, 2014
    Messages:
    1
    Likes Received:
    0
    Hallo,
    we would like using Call Queues to ensure calls are accepted 24x7 on mobile phones. Thus queue members have a mobiles.

    To avoid unwanted call termination on mobiles (e.g. mailbox, not available messages, etc.), the call-accept should be confirmed by the recipient.

    For example:
    Recipient picks up the call and a "digital receptionist" asks to press "1" to take the call.

    If the "1" is pressed the call linked to this recipient, otherwise not and the queue continues to someone else.

    Can this be accomplished with the 3cx? I did not find a way in out current version (10), but if provided this would be a reason for the upgrade.

    Thanks,
    Rainer Friedl
     
  2. ccexpert

    Joined:
    Apr 9, 2014
    Messages:
    18
    Likes Received:
    0
    Already have a idea posted to 3CX for this. Go vote so they will notice!!!!


    http://www.3cx.com/ideas/index.php?page=idea_detail.php&i=1319
     
Thread Status:
Not open for further replies.