onhold.wav - Statement of Use

Discussion in '3CX Phone System - General' started by Shadragon, Oct 12, 2018.

  1. Shadragon

    Shadragon New Member

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    Good Day,

    The onhold.wav file is the built in on-hold music included in 3CX distributions.

    There is nothing in the EULA concerning its use or licensing. The WAV file properties are stripped of all identifying infomation as to artist, copyright and any other detail. I've searched for any info from public sources and see nothing about the provinance of this track. There are several forum posts on the same subject, but no 3CX responses.

    Our lawyers have asked me to determine the above info to ensure we are not exposing the company to a copyright claim.

    Can someone at 3CX point me to a definitve statement that shows the track is royalty free and may be used on our phone system?

    Thank you.
     
  2. craigreilly

    craigreilly Well-Known Member

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  3. Shadragon

    Shadragon New Member

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    Nice find, thanks Craig,

    That response is from 2009 so hopefully someone can reiterate a more modern answer.

    Thanks.
     
  4. craigreilly

    craigreilly Well-Known Member

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    It's a good start... o_O
     
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  5. JayDub

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    It would be nice to see this in the EULA. Surprisingly enough, this is not something that comes up often.
     
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  6. cobaltit

    cobaltit Well-Known Member

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    Or just spend $30 and get a new royalty free soundtrack from somewhere that has to be cheaper than the time spent on this thread....
     
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  7. Marari

    Marari New Member

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  8. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Shadragon

    Please note that the music on hold music included in the PBX is loyalty free. If you are a partner you can contact your sales representative and request more info on this.