Online Status..

Discussion in '3CX Phone System - General' started by markparker, Jul 17, 2009.

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  1. markparker

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    Hello,

    All is working with my Skype Gateway... I have a master account and 2 slaves (for outgoing) and they all work great... I've set the slaves to Invisible within each skype window... so that people only call on the master account...

    However, the master account keeps going offline and away... I've set the so away after 999 mins... the most you can... but the wierd thing is... if you send a message... it comes back online for a while... by online I mean showing green - or at the very minium showing yellow (away)...

    I know this is only for known contacts... but I assume it should be online all the time...

    Anyone know why - I would assume just like a sip device after so long is will re-register every 5600 sec or so...

    BTW my dialling rules have the order Master Skype, Slave1, Slave2 in that order - is that right?

    Mark
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi, Mark

    Offline status may appear due to network issues between the two Skypes - who knows at one time, for 1 sec a server in Europe goes down, the "link" between the two Skypes brokes so they appear offline for a short period of time.
    Away/green - I'm not a Skype specialist, but I assume that an away Skype, once answering, cannot longer be "away", so it becomes online, I think is normal. After some time, it becomes again "away" if not used, again is normal.

    Regards
    vali
     
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  3. markparker

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    Hello All,

    Firstly Vali - thanks for all your help - can't wait for the next release it'll solve a few issues for all - any idea when you can release the next one? Soon, maybe?

    I have a tip for the master account...

    Firstly... to solve the issue of status on the master account ... set your Show Me Away after [x] minutes... to Zero [0].. and Save... this should always keep the account on-line (according to Skype People)

    Secondly... Check your status by using this url... [http://mystatus.skype.com/yourskypeidhere.txt] - you can also have pretty icons too.. but I like the text... BTW: In order for this to work... you need to set the Shown On The Web tick box [ticked] , within the Privacy Setting menu of the master skype account...

    Thirdly... my slave accounts... are all on-line but set to [invisible].... so people only skype your main skypeid.

    I hope this helps everyone...

    Mark
     
  4. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi, Mark

    Thanks for your support. We will use these informations to improve gateway's user's manual.

    Thanks again 8)
    Regards
    vali

    P.S About gateway's next release, I cannot tell exactly when will be, but I expect to be quite soon.
     
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