- Joined
- Dec 6, 2010
- Messages
- 5
- Reaction score
- 0
Having a weird issue where if someone is on the line at the office (whether it is an incoming or outgoing call), anyone calling in from any of the numbers just gets a constant ring. What should happen is that they are forwarded to the digital receptionist. If none of the lines is in use, calls go through normally. I am able to call in on any of the four incoming numbers, and the gateway does seem to be delivering the calls. Here is what I see when I call the numbers and one of the lines is in use:
In regards to the first entry on the bottom, we don't have any inbound rules created, so I'm guessing it is just a default rule that goes to 8000 - which is the digital receptionist.
Any ideas on what could be happening? Gateway is a Patton 4114.
Code:
10:43:32.920 [CM503008]: Call(1177): Call is terminated
10:43:32.920 [CM503008]: Call(1177): Call is terminated
10:43:30.576 [CM503007]: Call(1177): Device joined: sip:[email protected]:40600;rinstance=bbe011446ceed67b
10:43:30.561 [CM503007]: Call(1177): Device joined: sip:[email protected]:5060
10:43:30.545 [CM505001]: Ext.8000: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]
10:43:30.545 [CM503002]: Call(1177): Alerting sip:[email protected]:40600;rinstance=bbe011446ceed67b
10:43:30.076 [CM503024]: Call(1177): Calling Ext:Ext.8000@[Dev:sip:[email protected]:40600;rinstance=bbe011446ceed67b]
10:43:30.061 [CM503004]: Call(1177): Route 1: Ext:Ext.8000@[Dev:sip:[email protected]:40600;rinstance=bbe011446ceed67b]
10:43:30.061 [CM503010]: Making route(s) to <sip:[email protected]:5060>
10:43:30.061 [CM505002]: Gateway:[Gateway1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI 00A0BA0431E0 R5.2 2008-11-14 H323 SIP FXS FXO M5T SIP Stack/4.0.26.26] Transport: [sip:192.168.64.200:5060]
10:43:30.045 [CM503001]: Call(1177): Incoming call from anonymous@(Ln.10000@Gateway1) to <sip:[email protected]:5060>
10:43:30.045 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:8000
In regards to the first entry on the bottom, we don't have any inbound rules created, so I'm guessing it is just a default rule that goes to 8000 - which is the digital receptionist.
Any ideas on what could be happening? Gateway is a Patton 4114.