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- Apr 6, 2010
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Hi
The 6th form college I work for in the UK would love to go ahead, purchase and put into service 3CX, however there is one main stumbling block - the lack of a dedicated operator (attendant) console application. It is possible to emulate most of the required operator functionality using a combination of Softphone and 3CX Assistant but a few bits are missing:
1. No visibility of number of calls queueing
2. Caller gets music while queueing - no option to have ringing (can be got round by recording ringing and playing that instead of the hold music)
3. In the UK it is traditional to dial 0 (zero) for the operator rather than the actual 4 digit extension number - I have got round this problem using a combination of a Ring Group with a virtual number of 0 (zero) with a dummy member extension, the destination if no answer is set to a Call Queue which the actual operator extension logs into to take calls.
Q1. Is there going to be a dedicated operator console in the pipeline anytime soon? I did see a previous message that seemed to indicate one might be. This would increase the possiblity for future sales enormously - an extra cost option??
Q2. Is there a definitive list of phones that integrate with the 3CX Company Phonebook?
Q3. Does anyone have any experience of using 3CX Assistant / 3CX Softphone with a touch-screen monitor (we are thinking about the operator console here)?
Q4. Any experience of using USB handsets for the audio handling with the softphone - if so which ones work well (again we are thinking of the operator here)?
Thanks in advance
Rik
The 6th form college I work for in the UK would love to go ahead, purchase and put into service 3CX, however there is one main stumbling block - the lack of a dedicated operator (attendant) console application. It is possible to emulate most of the required operator functionality using a combination of Softphone and 3CX Assistant but a few bits are missing:
1. No visibility of number of calls queueing
2. Caller gets music while queueing - no option to have ringing (can be got round by recording ringing and playing that instead of the hold music)
3. In the UK it is traditional to dial 0 (zero) for the operator rather than the actual 4 digit extension number - I have got round this problem using a combination of a Ring Group with a virtual number of 0 (zero) with a dummy member extension, the destination if no answer is set to a Call Queue which the actual operator extension logs into to take calls.
Q1. Is there going to be a dedicated operator console in the pipeline anytime soon? I did see a previous message that seemed to indicate one might be. This would increase the possiblity for future sales enormously - an extra cost option??
Q2. Is there a definitive list of phones that integrate with the 3CX Company Phonebook?
Q3. Does anyone have any experience of using 3CX Assistant / 3CX Softphone with a touch-screen monitor (we are thinking about the operator console here)?
Q4. Any experience of using USB handsets for the audio handling with the softphone - if so which ones work well (again we are thinking of the operator here)?
Thanks in advance
Rik