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Option to disallow agents to leave the queues

Discussion in 'Ideas' started by wiesideluxe, Mar 8, 2018.

Option to disallow agents to leave the queues 4.8 5 5votes
4.8/5, 5 votes

  1. wiesideluxe

    Joined:
    Jan 31, 2018
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    an Option in Extension Settings to not allow agents log out from Queues would be nice
     
  2. noverus1

    Joined:
    Aug 18, 2016
    Messages:
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    It would be great to have MANDATORY queue option. Makes it easier to manage some agents.
     
  3. dandenson

    dandenson New Member

    Joined:
    Mar 1, 2018
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    agreed. Some customers need to control their system and not have people exit a queue to avoid work.