option to remove 3cxphone from ringgroups

Discussion in 'Ideas' started by Gridcomputers, Dec 17, 2015.

  1. Gridcomputers

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    My suggestion would be an option in extentions->3cxphone to be able to remove the 3cxphone app from ringgroups.

    scenario:
    Our users have the 3cxphone app on their smartphone, with the same extension number as there deskphone. This is very convenient because when a colleque transfers a call to their extension, they do not have to know if he is behind his desk or away. Both will ring at the same time. This is an ideal situation.

    BUT.. at the moment this does not work, because also ALL calls to their ringgroups will make their 3cxphone app ring. When away they would obviously never want te anwer calls other colleques at work can answer.

    We know the solution is to have 2 exension numbers, one for the deskphone and one for th 3cxphone, and put the deskphone at 'away'when they leave the desk. But in practice , they will almost all the time forget to do this.

    An option 'no calls from ringgroups' in the 3cxphone section would simply fix this, making it practical again !

    Thanks in advance

    Michiel Klooster
    Grid Comptuters