Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Options IVR menu

Discussion in 'Ideas' started by Ronald Klijsen, Nov 21, 2017.

Options IVR menu 5 5 1votes
5/5, 1 vote

  1. Ronald Klijsen

    Joined:
    Nov 21, 2017
    Messages:
    4
    Likes Received:
    0
    When using an IVR, I can't do the following:

    connect to an extern number (outside number)
    connect to an non-user voicemail

    Would be nice to have those (basic) options...
     
  2. DL_

    DL_

    Joined:
    Mar 31, 2015
    Messages:
    55
    Likes Received:
    8
    Have you tried using the Call Flow Designer?
     
  3. Ronald Klijsen

    Joined:
    Nov 21, 2017
    Messages:
    4
    Likes Received:
    0
    Can I use the CFD with a standard license..?
     
  4. DL_

    DL_

    Joined:
    Mar 31, 2015
    Messages:
    55
    Likes Received:
    8
    No, you need pro or enterprise.
     
  5. Ronald Klijsen

    Joined:
    Nov 21, 2017
    Messages:
    4
    Likes Received:
    0
    so, how to fix this with a standard license :)
     
  6. Saqqara

    Saqqara Well-Known Member

    Joined:
    Mar 12, 2014
    Messages:
    1,250
    Likes Received:
    202
    connect to an extern number (outside number) - Create a dummy extension, and forward all calls to external number (using forwarding rules), within the IVR connect to this dummy extension.

    connect to an non-user voicemail - if the voicemail is on 3CX, again create a dummy extension and forward all calls to the correct voicemail

    Note ; you can hide the dummy extensions from the address book