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Out of Office - Call Forwarding

Discussion in '3CX Phone System - General' started by adamtlhern, Sep 18, 2013.

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  1. adamtlhern

    Aug 3, 2012
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    Hi All,

    I hope someone can help me, I have one of our sipgate accounts with 4 concurrent calls coming into my 3CX. When our office closes we need to forward all calls to that account to an external mobile number.

    I have tried to set specific office hours and use the out of office hour - forward calls to external number. However i am getting an issue with either the call not forwarding and the line going dead or the system tells me that the external number does not exist.

    I have our system setup in the following way:

    Sipgate 4 Line coming in > gets passed to a call group

    What i need to happen is:
    At 1700 hours all calls to that account get forwarded on automatically to an external number and at 0900 in the morning they are reverted back to the office phones.

    I think I am getting the settings wrong somewhere, I have noticed as I look through the system that there are several places to set a call forward within 3CX

    Can someone advise ??
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