Out of office rule configuration

Discussion in '3CX Phone System - General' started by Urbok, Sep 3, 2008.

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  1. Urbok

    Urbok New Member

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    in my installation now 3cx always reflect the out of office rule!

    i've set the working days from monday to fryday 8.00 - 12.30 and 14.00 - 18.00

    now if I receive a call during office hour the rule responfing is always the out of office!!!

    the installed is the last version and the server is correctly configured (date and clock)!!!

    PLEASE HELP :(

    here the log of incoming calls. (look at the time of log...)
    PS I've tried restarting the server, restarting 3cx but no solution found!

    office hour rules are correcly configured!
    --------
    09:51:34.453 Call::Terminate [CM503008]: Call(5): Call is terminated
    09:51:34.375 Call::Terminate [CM503008]: Call(5): Call is terminated
    09:51:34.312 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80
    09:51:26.515 Call::Terminate [CM503008]: Call(4): Call is terminated
    09:51:26.453 Call::Terminate [CM503008]: Call(4): Call is terminated
    09:51:26.406 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80
    09:51:06.750 MediaServerReporting::DTMFhandler [MS211000] C:4.3: 192.168.1.152:5004 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    09:51:06.687 MediaServerReporting::DTMFhandler [MS211000] C:3.1: 192.168.1.150:5004 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    09:50:57.921 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80
    09:50:57.921 CallCtrl::eek:nRerouteReq [CM503005]: Call(5): Forwarding: HuntGrp82:13Ext.13@[Dev:sip:13@192.168.1.152:5062]
    09:50:57.921 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80
    09:50:57.906 CallCtrl::eek:nRerouteReq [CM503016]: Call(5): Target is not registered: HuntGrp82:10
    09:50:57.906 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80
    09:50:57.859 CallCtrl::eek:nRerouteReq [CM503005]: Call(5): Forwarding: HuntGrp82:11Ext.11@[Dev:sip:11@192.168.1.151]
    09:50:57.859 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80
    09:50:57.859 CallCtrl::eek:nRerouteReq [CM503016]: Call(5): Target is not registered: HuntGrp82:12
    09:50:57.859 Call::RouteFailed [CM503015]: Call(5): Attempt to reach [sip:10@127.0.0.1:5060] failed. Reason: Busy
    09:50:57.859 CallCtrl::eek:nSelectRouteReq [CM503014]: Call(5): No known route to target: [sip:10@127.0.0.1:5060]
    09:50:57.859 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:10@127.0.0.1:5060]
     
  2. Nick Galea

    Nick Galea Site Admin

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    Re: No work Out Office Rules always OUT OF OFFICE!!!

    This is a configuration issue. You should consider a commercial edition with support so that you could submit a ticket to get help on configuring it.
     
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  3. Urbok

    Urbok New Member

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    No this is not a configuration issue!!! the 3cx has workedpercfectly for 1 month!!!
    yesterday after a serve restart the propblem has started!!!

    it seem a bug!!! the program still uses out of office rule instead of looging at the times configured on the week table!

    tonight I try a full reinstall.
    this is not good!!!
     
  4. Urbok

    Urbok New Member

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    it seem something involving GMT or UTC time parameters.

    I live in italy (GMT + 1 with 1 hour summer daylight saving) now respect to UTC time we are +2 hour.
    so if I've noticed that at 10.45 in the morning is started the inoffice rule !!! I make more tests.

    There is a place on 3cx to set the time zone? so the timeslots in the time page are correctly associated to current italian time?

    thanx
     
  5. Urbok

    Urbok New Member

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    Incredible

    I've shifted on the offce hour configuration of 2 hours and now all works perfect!!!!

    for example:

    before 8.30-12.30 / 14.00-18.00
    after 6.30-10.30 / 12.00-16.00


    all now works (set time shifted of 2 hours!!!)
    why this???

    is there a parameter in ini files to set to the correct timezone? now 3cx is working on UTC time zone.
     
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