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Outbound call drops after 2 secs

Discussion in '3CX Phone System - General' started by techmikeny, Dec 10, 2012.

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  1. techmikeny

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    3CX version 11.0.27588.780 SP.2 System was working with no issues on Friday. But after a power outage over the weekend, the system is dropping outbound calls after 1 - 2 seconds. Inbound calls and internal extension to extension work with no issues.

    No other changes were made. I have a backup from early last week, but would prefer not to have to use it.
    Here is the 3CX Activity log from this morning. We've had issues in the passed with calls dropping after 30 seconds which was resolved with a couple settings changes, but I have not experienced this issue before.
    Any assistance would be greatly appreciated. Thanks in advance.

    XXX.XXX.XXX.XXX is our public IP address
    15551234567 represents our phone number

    10-Dec-2012 12:27:16.011 [CM505003]: Provider:[Sotel2012] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CCNQ internal-usa] PBX contact: [sip:11555234567@XXX.XXX.XXX.XXX:5060]
    10-Dec-2012 12:27:14.948 [CM503025]: Call(C:63): Calling T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060] for L:63.1[Extn]
    10-Dec-2012 12:27:14.907 [CM503027]: Call(C:63): From: Extn:101 ("HE" <sip:101@192.168.1.29:5060>) to T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:27:14.907 [CM503004]: Call(C:63): Route 3: from L:63.1[Extn] to T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:27:14.907 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:27:14.907 [CM503027]: Call(C:63): From: Extn:101 ("HE" <sip:101@192.168.1.29:5060>) to T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:27:14.907 [CM503004]: Call(C:63): Route 2: from L:63.1[Extn] to T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:27:14.907 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:27:14.907 [CM503027]: Call(C:63): From: Extn:101 ("HE" <sip:101@192.168.1.29:5060>) to T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:27:14.907 [CM503004]: Call(C:63): Route 1: from L:63.1[Extn] to T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:27:14.907 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:27:14.907 Call(C:63): Call from Extn:101 to 9732079894 matches outbound rule 'Rule for Sotel2012'
    10-Dec-2012 12:27:14.906 [CM503001]: Call(C:63): Incoming call from Extn:101 to <sip:9732079894@192.168.1.29:5060>
    10-Dec-2012 12:27:14.906 NAT/ALG check:L:63.1[Extn] REQUEST 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:26:50.867 Leg L:62.1[Extn] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:26:50.867 [CM503008]: Call(C:62): Call is terminated
    10-Dec-2012 12:26:50.866 Leg L:62.2[Line:10006>>9732079894] is terminated: Cause: BYE from 4.53.160.135:5060
    10-Dec-2012 12:26:39.792 Currently active calls - 1: [62]
    10-Dec-2012 12:26:37.176 [CM503007]: Call(C:62): Line:10006>>9732079894 has joined, contact <sip:11555234567@termination2.sotelips.net:5060>
    10-Dec-2012 12:26:37.175 [CM503007]: Call(C:62): Extn:101 has joined, contact <sip:101@192.168.1.43:5060>
    10-Dec-2012 12:26:37.175 L:62.2[Line:10006>>9732079894] has joined to L:62.1[Extn]
    10-Dec-2012 12:26:37.174 NAT/ALG check:L:62.2[Line:10006>>9732079894] RESPONSE 200 on 'INVITE' - some of SIP/SDP headers contain inconsistent information or modified by intermediate hop
    SIP proxy detected:
    Record-Route:<sip:XXX.XXX.XXX.XXX:1038;lr;r2=on;ftag=596af93e;did=76d.ac796da4>
    Record-Route:<sip:4.53.160.135;lr;r2=on;ftag=596af93e;did=76d.ac796da4>
    Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    Media session IP: 4.55.13.130
    Received from: 192.168.1.29
    10-Dec-2012 12:26:37.099 Leg L:61.2[Ivr] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:26:37.098 Leg L:61.1[Line:10006<<18603558249] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:26:37.098 [CM503008]: Call(C:61): Call is terminated
    10-Dec-2012 12:26:37.097 [CM503021]: Call(C:61): ACK is not received from sip:18603558249@192.168.1.25
    10-Dec-2012 12:26:22.793 [CM505003]: Provider:[Sotel2012] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CCNQ internal-usa] PBX contact: [sip:11555234567@XXX.XXX.XXX.XXX:5060]
    10-Dec-2012 12:26:21.531 [CM503025]: Call(C:62): Calling T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060] for L:62.1[Extn]
    10-Dec-2012 12:26:21.472 [CM503027]: Call(C:62): From: Extn:101 ("HE" <sip:101@192.168.1.29:5060>) to T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:26:21.472 [CM503004]: Call(C:62): Route 3: from L:62.1[Extn] to T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:26:21.472 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 1; limit is 4
    10-Dec-2012 12:26:21.472 [CM503027]: Call(C:62): From: Extn:101 ("HE" <sip:101@192.168.1.29:5060>) to T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:26:21.472 [CM503004]: Call(C:62): Route 2: from L:62.1[Extn] to T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:26:21.472 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 1; limit is 4
    10-Dec-2012 12:26:21.472 [CM503027]: Call(C:62): From: Extn:101 ("HE" <sip:101@192.168.1.29:5060>) to T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:26:21.472 [CM503004]: Call(C:62): Route 1: from L:62.1[Extn] to T:Line:10006>>9732079894@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:26:21.472 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 1; limit is 4
    10-Dec-2012 12:26:21.472 Call(C:62): Call from Extn:101 to 9732079894 matches outbound rule 'Rule for Sotel2012'
    10-Dec-2012 12:26:21.471 [CM503001]: Call(C:62): Incoming call from Extn:101 to <sip:9732079894@192.168.1.29:5060>
    10-Dec-2012 12:26:21.470 NAT/ALG check:L:62.1[Extn] REQUEST 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:26:07.792 Currently active calls - 1: [61]
    10-Dec-2012 12:26:05.006 [CM503007]: Call(C:61): Ivr:802 has joined, contact <sip:802@127.0.0.1:40600>
    10-Dec-2012 12:26:05.005 [CM503007]: Call(C:61): Line:10006<<18603558249 has joined, contact <sip:11555234567@termination2.sotelips.net:5060>
    10-Dec-2012 12:26:05.004 L:61.2[Ivr] has joined to L:61.1[Line:10006<<18603558249]
    10-Dec-2012 12:26:05.004 NAT/ALG check:L:61.2[Ivr] RESPONSE 200 on 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:26:04.854 [CM503025]: Call(C:61): Calling T:Ivr:802@[Dev:sip:802@127.0.0.1:40600;rinstance=fe28a24bdbb53d69] for L:61.1[Line:10006<<18603558249]
    10-Dec-2012 12:26:04.814 [CM503027]: Call(C:61): From: Line:10006<<18603558249 ("+18603558249" <sip:18603558249@edison.ombligo.local:5060>) to T:Ivr:802@[Dev:sip:802@127.0.0.1:40600;rinstance=fe28a24bdbb53d69]
    10-Dec-2012 12:26:04.814 [CM503004]: Call(C:61): Route 1: from L:61.1[Line:10006<<18603558249] to T:Ivr:802@[Dev:sip:802@127.0.0.1:40600;rinstance=fe28a24bdbb53d69]
    10-Dec-2012 12:26:04.814 [CM505003]: Provider:[Sotel2012] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CCNQ internal-usa] PBX contact: [sip:11555234567@XXX.XXX.XXX.XXX:5060]
    10-Dec-2012 12:26:04.812 [CM503001]: Call(C:61): Incoming call from Line:10006<<18603558249 to <sip:802@192.168.1.29:5060>
    10-Dec-2012 12:26:04.806 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 1; limit is 4
    10-Dec-2012 12:26:04.806 NAT/ALG check:L:61.1[Line:10006<<18603558249] REQUEST 'INVITE' - some of SIP/SDP headers may contain inconsistent information or modified by intermediate hop
    SIP proxy detected:
    Via:SIP/2.0/UDP 4.53.160.135;branch=z9hG4bK5383.c1ce854.0
    Via:SIP/2.0/UDP 192.168.1.25:15200;received=192.168.1.25;rport=15200;branch=z9hG4bKcypgFUZ55t3mN
    Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    Media session IP: 67.231.8.114
    Received from: 4.53.160.135
    10-Dec-2012 12:26:04.800 [CM503012]: Inbound any hours rule (unnamed) for 10006 forwards to DN:802
    10-Dec-2012 12:23:42.092 [CM504002]: Endpoint Extn:108: a contact is unregistered. Contact(s): []
    10-Dec-2012 12:23:39.825 Leg L:60.1[Extn] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:23:39.824 [CM503008]: Call(C:60): Call is terminated
    10-Dec-2012 12:23:39.823 Leg L:60.2[Line:10006>>5163168178] is terminated: Cause: BYE from 4.53.160.135:5060
    10-Dec-2012 12:23:37.825 [CM503007]: Call(C:60): Line:10006>>5163168178 has joined, contact <sip:11555234567@termination2.sotelips.net:5060>
    10-Dec-2012 12:23:37.824 [CM503007]: Call(C:60): Extn:102 has joined, contact <sip:102@192.168.1.42:5060>
    10-Dec-2012 12:23:37.823 L:60.2[Line:10006>>5163168178] has joined to L:60.1[Extn]
    10-Dec-2012 12:23:37.823 NAT/ALG check:L:60.2[Line:10006>>5163168178] RESPONSE 200 on 'INVITE' - some of SIP/SDP headers contain inconsistent information or modified by intermediate hop
    SIP proxy detected:
    Record-Route:<sip:192.168.1.21;lr;r2=on;ftag=9f50652f;did=e61.d18656f2>
    Record-Route:<sip:4.53.160.135;lr;r2=on;ftag=9f50652f;did=e61.d18656f2>
    Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    Media session IP: 4.55.8.66
    Received from: 192.168.1.29
    10-Dec-2012 12:23:31.792 Currently active calls - 1: [60]
    10-Dec-2012 12:23:28.131 [CM505003]: Provider:[Sotel2012] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CCNQ internal-usa] PBX contact: [sip:11555234567@XXX.XXX.XXX.XXX:5060]
    10-Dec-2012 12:23:22.368 [CM503025]: Call(C:60): Calling T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060] for L:60.1[Extn]
    10-Dec-2012 12:23:22.301 [CM503027]: Call(C:60): From: Extn:102 ("ME" <sip:102@192.168.1.29:5060>) to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:23:22.301 [CM503004]: Call(C:60): Route 3: from L:60.1[Extn] to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:23:22.301 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:23:22.301 [CM503027]: Call(C:60): From: Extn:102 ("ME" <sip:102@192.168.1.29:5060>) to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:23:22.301 [CM503004]: Call(C:60): Route 2: from L:60.1[Extn] to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:23:22.301 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:23:22.301 [CM503027]: Call(C:60): From: Extn:102 ("ME" <sip:102@192.168.1.29:5060>) to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:23:22.301 [CM503004]: Call(C:60): Route 1: from L:60.1[Extn] to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:23:22.301 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:23:22.301 Call(C:60): Call from Extn:102 to 5163168178 matches outbound rule 'Rule for Sotel2012'
    10-Dec-2012 12:23:22.300 [CM503001]: Call(C:60): Incoming call from Extn:102 to <sip:5163168178@192.168.1.29:5060>
    10-Dec-2012 12:23:22.299 NAT/ALG check:L:60.1[Extn] REQUEST 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:19:47.205 [CM504001]: Endpoint Extn:108: new contact is registered. Contact(s): [sip:108@192.168.1.250:5060 / 108]
    10-Dec-2012 12:13:06.682 Leg L:59.1[Extn] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:13:06.681 [CM503008]: Call(C:59): Call is terminated
    10-Dec-2012 12:13:06.680 Leg L:59.2[Line:10006>>5163168178] is terminated: Cause: BYE from 4.53.160.136:5060
    10-Dec-2012 12:13:04.681 [CM503007]: Call(C:59): Line:10006>>5163168178 has joined, contact <sip:11555234567@termination2.sotelips.net:5060>
    10-Dec-2012 12:13:04.680 [CM503007]: Call(C:59): Extn:102 has joined, contact <sip:102@192.168.1.42:5060>
    10-Dec-2012 12:13:04.679 L:59.2[Line:10006>>5163168178] has joined to L:59.1[Extn]
    10-Dec-2012 12:13:04.679 NAT/ALG check:L:59.2[Line:10006>>5163168178] RESPONSE 200 on 'INVITE' - some of SIP/SDP headers contain inconsistent information or modified by intermediate hop
    SIP proxy detected:
    Record-Route:<sip:192.168.1.22;lr;r2=on;ftag=0853dc15;did=661.b45eeee2>
    Record-Route:<sip:4.53.160.136;lr;r2=on;ftag=0853dc15;did=661.b45eeee2>
    Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    Media session IP: 4.55.8.66
    Received from: 192.168.1.29
    10-Dec-2012 12:12:59.776 Currently active calls - 1: [59]
    10-Dec-2012 12:12:54.735 [CM505003]: Provider:[Sotel2012] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CCNQ internal-usa] PBX contact: [sip:11555234567@XXX.XXX.XXX.XXX:5060]
    10-Dec-2012 12:12:53.493 [CM503025]: Call(C:59): Calling T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060] for L:59.1[Extn]
    10-Dec-2012 12:12:53.442 [CM503027]: Call(C:59): From: Extn:102 ("ME" <sip:102@192.168.1.29:5060>) to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:12:53.442 [CM503004]: Call(C:59): Route 3: from L:59.1[Extn] to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:12:53.442 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:12:53.442 [CM503027]: Call(C:59): From: Extn:102 ("ME" <sip:102@192.168.1.29:5060>) to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:12:53.442 [CM503004]: Call(C:59): Route 2: from L:59.1[Extn] to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:12:53.442 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:12:53.442 [CM503027]: Call(C:59): From: Extn:102 ("ME" <sip:102@192.168.1.29:5060>) to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:12:53.442 [CM503004]: Call(C:59): Route 1: from L:59.1[Extn] to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:12:53.442 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:12:53.442 Call(C:59): Call from Extn:102 to 5163168178 matches outbound rule 'Rule for Sotel2012'
    10-Dec-2012 12:12:53.441 [CM503001]: Call(C:59): Incoming call from Extn:102 to <sip:5163168178@192.168.1.29:5060>
    10-Dec-2012 12:12:53.441 NAT/ALG check:L:59.1[Extn] REQUEST 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:11:08.188 Leg L:58.4[VMail] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:11:08.187 Leg L:58.1[Line:10006<<19529346705] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:11:08.186 [CM503008]: Call(C:58): Call is terminated
    10-Dec-2012 12:11:08.186 [CM503021]: Call(C:58): ACK is not received from sip:19529346705@192.168.1.26
    10-Dec-2012 12:11:07.385 Leg L:58.2[Ivr] is terminated: Cause: BYE from 127.0.0.1:40600
    10-Dec-2012 12:11:07.180 [CM503007]: Call(C:58): VMail:999 has joined, contact <sip:999@127.0.0.1:40600>
    10-Dec-2012 12:11:07.178 L:58.4[VMail] has joined to L:58.1[Line:10006<<19529346705]
    10-Dec-2012 12:11:07.177 NAT/ALG check:L:58.4[VMail] RESPONSE 200 on 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:11:07.083 Leg L:58.3[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.1.42:5060
    10-Dec-2012 12:11:07.082 [CM503003]: Call(C:58): Call to <sip:102@192.168.1.29:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.1.42:5060
    10-Dec-2012 12:11:07.029 [CM503025]: Call(C:58): Calling T:VMail:999@[Dev:sip:999@127.0.0.1:40600;rinstance=0582feccf2096c60] for L:58.1[Line:10006<<19529346705]
    10-Dec-2012 12:11:06.976 [CM503005]: Call(C:58): Forwarding: T:VMail:999@[Dev:sip:999@127.0.0.1:40600;rinstance=0582feccf2096c60]
    10-Dec-2012 12:11:06.976 L:58.1[Line:10006<<19529346705] forwards call from Extn:102 to VMail:999 based on rule Fwd[Available/NoAnsw]
    10-Dec-2012 12:11:06.976 L:58.1[Line:10006<<19529346705] failed to reach Extn:102, reason No Answer
    10-Dec-2012 12:10:55.764 Currently active calls - 1: [58]
    10-Dec-2012 12:10:46.928 [CM503025]: Call(C:58): Calling T:Extn:102@[Dev:sip:102@192.168.1.42:5060] for L:58.1[Line:10006<<19529346705]
    10-Dec-2012 12:10:46.874 [CM503027]: Call(C:58): From: Line:10006<<19529346705 ("+19529346705" <sip:19529346705@edison.ombligo.local:5060>) to T:Extn:102@[Dev:sip:102@192.168.1.42:5060]
    10-Dec-2012 12:10:46.874 [CM503004]: Call(C:58): Route 1: from L:58.1[Line:10006<<19529346705] to T:Extn:102@[Dev:sip:102@192.168.1.42:5060]
    10-Dec-2012 12:10:46.874 [CM505003]: Provider:[Sotel2012] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CCNQ internal-usa] PBX contact: [sip:11555234567@XXX.XXX.XXX.XXX:5060]
    10-Dec-2012 12:10:46.669 NAT/ALG check:L:58.2[Ivr] REQUEST 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:10:36.166 [CM503007]: Call(C:58): Ivr:802 has joined, contact <sip:802@127.0.0.1:40600>
    10-Dec-2012 12:10:36.166 [CM503007]: Call(C:58): Line:10006<<19529346705 has joined, contact <sip:11555234567@termination2.sotelips.net:5060>
    10-Dec-2012 12:10:36.164 L:58.2[Ivr] has joined to L:58.1[Line:10006<<19529346705]
    10-Dec-2012 12:10:36.164 NAT/ALG check:L:58.2[Ivr] RESPONSE 200 on 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:10:36.013 [CM503025]: Call(C:58): Calling T:Ivr:802@[Dev:sip:802@127.0.0.1:40600;rinstance=fe28a24bdbb53d69] for L:58.1[Line:10006<<19529346705]
    10-Dec-2012 12:10:35.980 [CM503027]: Call(C:58): From: Line:10006<<19529346705 ("+19529346705" <sip:19529346705@edison.ombligo.local:5060>) to T:Ivr:802@[Dev:sip:802@127.0.0.1:40600;rinstance=fe28a24bdbb53d69]
    10-Dec-2012 12:10:35.980 [CM503004]: Call(C:58): Route 1: from L:58.1[Line:10006<<19529346705] to T:Ivr:802@[Dev:sip:802@127.0.0.1:40600;rinstance=fe28a24bdbb53d69]
    10-Dec-2012 12:10:35.979 [CM505003]: Provider:[Sotel2012] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CCNQ internal-usa] PBX contact: [sip:11555234567@XXX.XXX.XXX.XXX:5060]
    10-Dec-2012 12:10:35.978 [CM503001]: Call(C:58): Incoming call from Line:10006<<19529346705 to <sip:802@192.168.1.29:5060>
    10-Dec-2012 12:10:35.977 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 1; limit is 4
    10-Dec-2012 12:10:35.977 NAT/ALG check:L:58.1[Line:10006<<19529346705] REQUEST 'INVITE' - some of SIP/SDP headers may contain inconsistent information or modified by intermediate hop
    SIP proxy detected:
    Via:SIP/2.0/UDP 4.53.160.135;branch=z9hG4bKdee1.266395f5.0
    Via:SIP/2.0/UDP XXX.XXX.XXX.XXX:1026;received=XXX.XXX.XXX.XXX;rport=15200;branch=z9hG4bKySZeQg0QZamXD
    Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    Media session IP: 67.231.8.114
    Received from: 4.53.160.135
    10-Dec-2012 12:10:35.960 [CM503012]: Inbound any hours rule (unnamed) for 10006 forwards to DN:802
    10-Dec-2012 12:07:50.331 Leg L:57.3[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.1.42:5060
    10-Dec-2012 12:07:50.331 [CM503003]: Call(C:57): Call to <sip:102@192.168.1.29:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.1.42:5060
    10-Dec-2012 12:07:50.267 Leg L:57.2[Ivr] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:07:50.266 Leg L:57.1[Line:10006<<19529346705] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:07:50.265 [CM503008]: Call(C:57): Call is terminated
    10-Dec-2012 12:07:50.264 [CM503021]: Call(C:57): ACK is not received from sip:19529346705@192.168.1.26
    10-Dec-2012 12:07:45.745 Currently active calls - 1: [57]
    10-Dec-2012 12:07:31.343 [CM503025]: Call(C:57): Calling T:Extn:102@[Dev:sip:102@192.168.1.42:5060] for L:57.1[Line:10006<<19529346705]
    10-Dec-2012 12:07:31.287 [CM503027]: Call(C:57): From: Line:10006<<19529346705 ("+19529346705" <sip:19529346705@edison.ombligo.local:5060>) to T:Extn:102@[Dev:sip:102@192.168.1.42:5060]
    10-Dec-2012 12:07:31.287 [CM503004]: Call(C:57): Route 1: from L:57.1[Line:10006<<19529346705] to T:Extn:102@[Dev:sip:102@192.168.1.42:5060]
    10-Dec-2012 12:07:31.287 [CM505003]: Provider:[Sotel2012] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CCNQ internal-usa] PBX contact: [sip:11555234567@XXX.XXX.XXX.XXX:5060]
    10-Dec-2012 12:07:31.082 NAT/ALG check:L:57.2[Ivr] REQUEST 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:07:18.180 [CM503007]: Call(C:57): Ivr:802 has joined, contact <sip:802@127.0.0.1:40600>
    10-Dec-2012 12:07:18.180 [CM503007]: Call(C:57): Line:10006<<19529346705 has joined, contact <sip:11555234567@termination2.sotelips.net:5060>
    10-Dec-2012 12:07:18.178 L:57.2[Ivr] has joined to L:57.1[Line:10006<<19529346705]
    10-Dec-2012 12:07:18.178 NAT/ALG check:L:57.2[Ivr] RESPONSE 200 on 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:07:18.035 [CM503025]: Call(C:57): Calling T:Ivr:802@[Dev:sip:802@127.0.0.1:40600;rinstance=fe28a24bdbb53d69] for L:57.1[Line:10006<<19529346705]
    10-Dec-2012 12:07:17.982 [CM503027]: Call(C:57): From: Line:10006<<19529346705 ("+19529346705" <sip:19529346705@edison.ombligo.local:5060>) to T:Ivr:802@[Dev:sip:802@127.0.0.1:40600;rinstance=fe28a24bdbb53d69]
    10-Dec-2012 12:07:17.982 [CM503004]: Call(C:57): Route 1: from L:57.1[Line:10006<<19529346705] to T:Ivr:802@[Dev:sip:802@127.0.0.1:40600;rinstance=fe28a24bdbb53d69]
    10-Dec-2012 12:07:17.982 [CM505003]: Provider:[Sotel2012] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CCNQ internal-usa] PBX contact: [sip:11555234567@XXX.XXX.XXX.XXX:5060]
    10-Dec-2012 12:07:17.981 [CM503001]: Call(C:57): Incoming call from Line:10006<<19529346705 to <sip:802@192.168.1.29:5060>
    10-Dec-2012 12:07:17.980 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 1; limit is 4
    10-Dec-2012 12:07:17.980 NAT/ALG check:L:57.1[Line:10006<<19529346705] REQUEST 'INVITE' - some of SIP/SDP headers may contain inconsistent information or modified by intermediate hop
    SIP proxy detected:
    Via:SIP/2.0/UDP 4.53.160.135;branch=z9hG4bKeb5d.2a01a602.0
    Via:SIP/2.0/UDP 192.168.1.26:15200;received=192.168.1.26;rport=15200;branch=z9hG4bK8eF8cp16gj68K
    Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    Media session IP: 67.231.8.114
    Received from: 4.53.160.135
    10-Dec-2012 12:07:17.974 [CM503012]: Inbound any hours rule (unnamed) for 10006 forwards to DN:802
    10-Dec-2012 12:07:14.078 Leg L:56.3[EndCall] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:07:14.078 [CM503008]: Call(C:56): Call is terminated
    10-Dec-2012 12:07:14.077 Leg L:56.1[Extn] is terminated: Cause: BYE from 192.168.1.40:5060
    10-Dec-2012 12:07:13.741 Currently active calls - 1: [56]
    10-Dec-2012 12:07:06.646 [CM503007]: Call(C:56): EndCall:EndCall has joined, contact <sip:EndCall@127.0.0.1:40600>
    10-Dec-2012 12:07:06.646 [CM503007]: Call(C:56): Extn:111 has joined, contact <sip:111@192.168.1.40:5060>
    10-Dec-2012 12:07:06.644 L:56.3[EndCall] has joined to L:56.1[Extn]
    10-Dec-2012 12:07:06.644 NAT/ALG check:L:56.3[EndCall] RESPONSE 200 on 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:07:06.446 [CM503025]: Call(C:56): Calling T:EndCall:EndCall@[Dev:sip:EndCall@127.0.0.1:40600;rinstance=7a1523c63f8b9122] for L:56.1[Extn]
    10-Dec-2012 12:07:06.442 Leg L:56.2[Line:10006>>6314913061] is terminated: Cause: 486 Busy Here/INVITE from 4.53.160.136:5060
    10-Dec-2012 12:07:06.442 L:56.1[Extn] failed to reach Line:10006>>6314913061, reason Busy
    10-Dec-2012 12:07:06.442 Call to T:Line:10006>>6314913061@[Dev:sip:11555234567@termination2.sotelips.net:5060] from L:56.1[Extn] failed, cause: Cause: 486 Busy Here/INVITE from 4.53.160.136:5060
    10-Dec-2012 12:07:06.442 [CM503003]: Call(C:56): Call to <sip:6314913061@termination2.sotelips.net:5060> has failed; Cause: 486 Busy Here/INVITE from 4.53.160.136:5060
    10-Dec-2012 12:07:06.000 [CM503025]: Call(C:56): Calling T:Line:10006>>6314913061@[Dev:sip:11555234567@termination2.sotelips.net:5060] for L:56.1[Extn]
    10-Dec-2012 12:07:05.949 [CM503027]: Call(C:56): From: Extn:111 ("VH" <sip:111@192.168.1.29:5060>) to T:Line:10006>>6314913061@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:07:05.949 [CM503004]: Call(C:56): Route 3: from L:56.1[Extn] to T:Line:10006>>6314913061@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:07:05.949 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:07:05.949 [CM503027]: Call(C:56): From: Extn:111 ("VH" <sip:111@192.168.1.29:5060>) to T:Line:10006>>6314913061@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:07:05.949 [CM503004]: Call(C:56): Route 2: from L:56.1[Extn] to T:Line:10006>>6314913061@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:07:05.949 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:07:05.949 [CM503027]: Call(C:56): From: Extn:111 ("VH" <sip:111@192.168.1.29:5060>) to T:Line:10006>>6314913061@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:07:05.949 [CM503004]: Call(C:56): Route 1: from L:56.1[Extn] to T:Line:10006>>6314913061@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:07:05.949 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:07:05.949 Call(C:56): Call from Extn:111 to 6314913061 matches outbound rule 'Rule for Sotel2012'
    10-Dec-2012 12:07:05.948 [CM503001]: Call(C:56): Incoming call from Extn:111 to <sip:6314913061@192.168.1.29:5060>
    10-Dec-2012 12:07:05.947 NAT/ALG check:L:56.1[Extn] REQUEST 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:06:04.448 Leg L:55.1[Extn] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:06:04.447 [CM503008]: Call(C:55): Call is terminated
    10-Dec-2012 12:06:04.447 Leg L:55.2[Line:10006>>5163168178] is terminated: Cause: BYE from 4.53.160.136:5060
    10-Dec-2012 12:06:02.462 [CM503007]: Call(C:55): Line:10006>>5163168178 has joined, contact <sip:11555234567@termination2.sotelips.net:5060>
    10-Dec-2012 12:06:02.461 [CM503007]: Call(C:55): Extn:101 has joined, contact <sip:101@192.168.1.43:5060>
    10-Dec-2012 12:06:02.460 L:55.2[Line:10006>>5163168178] has joined to L:55.1[Extn]
    10-Dec-2012 12:06:02.460 NAT/ALG check:L:55.2[Line:10006>>5163168178] RESPONSE 200 on 'INVITE' - some of SIP/SDP headers contain inconsistent information or modified by intermediate hop
    SIP proxy detected:
    Record-Route:<sip:192.168.1.22;lr;r2=on;ftag=2401d360;did=449.3b5ef5e1>
    Record-Route:<sip:4.53.160.136;lr;r2=on;ftag=2401d360;did=449.3b5ef5e1>
    Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    Media session IP: 4.55.8.66
    Received from: 192.168.1.29
    10-Dec-2012 12:05:45.099 [CM505003]: Provider:[Sotel2012] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CCNQ internal-usa] PBX contact: [sip:11555234567@XXX.XXX.XXX.XXX:5060]
    10-Dec-2012 12:05:42.675 [CM503025]: Call(C:55): Calling T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060] for L:55.1[Extn]
    10-Dec-2012 12:05:42.625 [CM503027]: Call(C:55): From: Extn:101 ("HE" <sip:101@192.168.1.29:5060>) to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:05:42.625 [CM503004]: Call(C:55): Route 3: from L:55.1[Extn] to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:05:42.625 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:05:42.625 [CM503027]: Call(C:55): From: Extn:101 ("HE" <sip:101@192.168.1.29:5060>) to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:05:42.625 [CM503004]: Call(C:55): Route 2: from L:55.1[Extn] to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:05:42.624 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:05:42.624 [CM503027]: Call(C:55): From: Extn:101 ("HE" <sip:101@192.168.1.29:5060>) to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:05:42.624 [CM503004]: Call(C:55): Route 1: from L:55.1[Extn] to T:Line:10006>>5163168178@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:05:42.624 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:05:42.624 Call(C:55): Call from Extn:101 to 5163168178 matches outbound rule 'Rule for Sotel2012'
    10-Dec-2012 12:05:42.624 [CM503001]: Call(C:55): Incoming call from Extn:101 to <sip:5163168178@192.168.1.29:5060>
    10-Dec-2012 12:05:42.623 NAT/ALG check:L:55.1[Extn] REQUEST 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:05:37.957 Leg L:54.2[Line:10006>>2122491937] is terminated: Cause: 487 Request Terminated/INVITE from 4.53.160.136:5060
    10-Dec-2012 12:05:37.825 [CM503008]: Call(C:54): Call is terminated
    10-Dec-2012 12:05:37.824 Leg L:54.1[Extn] is terminated: Cause: CANCEL from 192.168.1.43:5060
    10-Dec-2012 12:05:22.145 [CM505003]: Provider:[Sotel2012] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CCNQ internal-usa] PBX contact: [sip:11555234567@XXX.XXX.XXX.XXX:5060]
    10-Dec-2012 12:05:16.524 [CM503025]: Call(C:54): Calling T:Line:10006>>2122491937@[Dev:sip:11555234567@termination2.sotelips.net:5060] for L:54.1[Extn]
    10-Dec-2012 12:05:16.485 [CM503027]: Call(C:54): From: Extn:101 ("HE" <sip:101@192.168.1.29:5060>) to T:Line:10006>>2122491937@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:05:16.485 [CM503004]: Call(C:54): Route 3: from L:54.1[Extn] to T:Line:10006>>2122491937@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:05:16.485 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:05:16.485 [CM503027]: Call(C:54): From: Extn:101 ("HE" <sip:101@192.168.1.29:5060>) to T:Line:10006>>2122491937@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:05:16.485 [CM503004]: Call(C:54): Route 2: from L:54.1[Extn] to T:Line:10006>>2122491937@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:05:16.485 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:05:16.485 [CM503027]: Call(C:54): From: Extn:101 ("HE" <sip:101@192.168.1.29:5060>) to T:Line:10006>>2122491937@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:05:16.485 [CM503004]: Call(C:54): Route 1: from L:54.1[Extn] to T:Line:10006>>2122491937@[Dev:sip:11555234567@termination2.sotelips.net:5060]
    10-Dec-2012 12:05:16.485 Line limit check: Current # of calls for line Lc:10006(@Sotel2012[<sip:11555234567@termination2.sotelips.net:5060>]) is 0; limit is 4
    10-Dec-2012 12:05:16.485 Call(C:54): Call from Extn:101 to 2122491937 matches outbound rule 'Rule for Sotel2012'
    10-Dec-2012 12:05:16.484 [CM503001]: Call(C:54): Incoming call from Extn:101 to <sip:2122491937@192.168.1.29:5060>
    10-Dec-2012 12:05:16.482 NAT/ALG check:L:54.1[Extn] REQUEST 'INVITE' - basic check passed. No information for extended checks
    10-Dec-2012 12:03:46.517 Leg L:53.2[Ivr] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:03:46.516 Leg L:53.1[Line:10006<<19529346705] is terminated: Cause: BYE from PBX
    10-Dec-2012 12:03:46.516 [CM503008]: Call(C:53): Call is terminated
    10-Dec-2012 12:03:46.515 [CM503021]: Call(C:53): ACK is not received from sip:19529346705@192.168.1.25
     
  2. mixig

    mixig Active Member

    Joined:
    Dec 13, 2011
    Messages:
    530
    Likes Received:
    12
    Could you run firewall checker on 3cx? It seems that you have some issue with firewall/NAT

    STUN is working properly?
     
  3. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,116
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    329
    If this is one of the calls that dropped, then it would seem that your provider is ending the call.

    I also see trouble "flags" such as this...

    That ACK is not recieved, may indicate that some ports are blocked.


    My first suspicion would be your router. You may want to try a reset. Worse case would involve a hard reset to factory settings and a re-provision. If you happen to have a second old router sitting around, you might want to sub it in and run some tests. Power outages (and especially the part where the power can come back on multiple times), can cause erratic behaviour. UPS units are always recommended.
     
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