outbound call drops after about 30 seconds

Discussion in 'Windows' started by aftermarket, May 25, 2010.

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  1. aftermarket

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    running the spa 504g incoming calls are fine however when we place calls they drop out after about 30 seconds, any ideas??
     
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  2. SY

    SY Well-Known Member
    3CX Support

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    Logs?
     
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  3. aftermarket

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    sorry, heres the logs:

    18:21:18.150 [CM503008]: Call(13): Call is terminated
    18:21:18.145 [CM503021]: Call(13): ACK is not received
    18:21:08.853 Active calls counted toward license limit: [13]
    18:20:46.114 [CM503007]: Call(13): Device joined: sip:3818135@sipgate.co.uk:5060
    18:20:46.110 [CM503007]: Call(13): Device joined: sip:100@88.104.xxx.xxx:5060
    18:20:42.552 [CM505003]: Provider:[sipgate] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:3818135@80.176.xxx.xxx:5060]
    18:20:42.551 [CM503002]: Call(13): Alerting sip:3818135@sipgate.co.uk:5060
    18:20:37.147 [CM503025]: Call(13): Calling VoIPline:07738378515@(Ln.10001@sipgate)@[Dev:sip:3818135@sipgate.co.uk:5060]
    18:20:36.971 [CM503004]: Call(13): Route 3: VoIPline:07738378515@(Ln.10001@sipgate)@[Dev:sip:3818135@sipgate.co.uk:5060]
    18:20:36.970 [CM503004]: Call(13): Route 2: VoIPline:07738378515@(Ln.10001@sipgate)@[Dev:sip:3818135@sipgate.co.uk:5060]
    18:20:36.970 [CM503004]: Call(13): Route 1: VoIPline:07738378515@(Ln.10001@sipgate)@[Dev:sip:3818135@sipgate.co.uk:5060]
    18:20:36.968 [CM503010]: Making route(s) to "07738378515"<sip:07738378515@80.176.xxx.xxx>
    18:20:36.965 [CM505001]: Ext.100: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.4] PBX contact: [sip:100@80.176.150.94:5060]
    18:20:36.961 [CM503001]: Call(13): Incoming call from Ext.100 to "07738378515"<sip:07738378515@80.176.xxx.xxx>
    18:20:36.853 Active calls counted toward license limit: []
     
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  4. SY

    SY Well-Known Member
    3CX Support

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    It is the reason to drop the call. "ACK" is not received from the phone(Ext.100) which is remote.
    Verbose logs or wireshark capture can provide more information for troubleshooting.

    Thanks
     
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  5. aftermarket

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    hi,

    do you have any rough ideas of a setting it could be before i start messing with wireshark which i have no understanding of lol. thanks for your help so far
     
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  6. leejor

    leejor Well-Known Member

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    Can Ext. 100 make successful calls to other extensions?
     
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