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Outbound call not possible

Discussion in '3CX Phone System - General' started by imark015, Feb 6, 2014.

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  1. imark015

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    Hello,

    When i try to make an outbound call, the 3cx phone says "call failed not acceptable"

    When i check my logs i see the following:

    Code:
    06-Feb-2014 12:22:04.962	Leg L:6.1[Extn] is terminated: Cause: BYE from PBX
    06-Feb-2014 12:22:04.911	[CM503020]: Call(C:6): Normal call termination. Call originator: Extn:100. Reason: Terminated
    06-Feb-2014 12:22:04.911	L:6.1[Extn] failed to reach Line:10000>>0628359823, reason Not Acceptable HereReason Unknown
    06-Feb-2014 12:22:04.910	Leg L:6.2[Line:10000>>0628359823] is terminated: Cause: 407 Proxy Authentication Required/INVITE from 83.143.188.165:5060
    06-Feb-2014 12:22:04.910	Call to T:Line:10000>>0628359823@[Dev:sip:31337115757@sip1.budgetphone.nl:5060] from L:6.1[Extn] failed, cause: Cause: 407 Proxy Authentication Required/INVITE from 83.143.188.165:5060
    06-Feb-2014 12:22:04.910	[CM503003]: Call(C:6): Call to <sip:0628359823@sip1.budgetphone.nl:5060> has failed; Cause: 407 Proxy Authentication Required/INVITE from 83.143.188.165:5060
    06-Feb-2014 12:22:04.603	[CM503025]: Call(C:6): Calling T:Line:10000>>0628359823@[Dev:sip:31337115757@sip1.budgetphone.nl:5060] for L:6.1[Extn]
    06-Feb-2014 12:22:04.495	[CM503027]: Call(C:6): From: Extn:100 ("100" <sip:100@5.200.12.75:5060>)  to  T:Line:10000>>0628359823@[Dev:sip:31337115757@sip1.budgetphone.nl:5060]
    06-Feb-2014 12:22:04.495	[CM503004]: Call(C:6): Route 1: from L:6.1[Extn] to T:Line:10000>>0628359823@[Dev:sip:31337115757@sip1.budgetphone.nl:5060]
    06-Feb-2014 12:22:04.495	Line limit check: Current # of calls for line Lc:10000(@Generic SIP Trunk -[<sip:31337115757@sip1.budgetphone.nl:5060>]) is 0; limit is 40
    06-Feb-2014 12:22:04.495	Call(C:6): Call from Extn:100 to 0628359823 matches outbound rule 'BudgetPhone'
    06-Feb-2014 12:22:04.493	[CM503001]: Call(C:6): Incoming call from Extn:100 to <sip:0628359823@5.200.12.75:5060>
    I am sure my logins are correct.

    What am i doing wrong?

    Mark.
     
  2. jpillow

    jpillow Well-Known Member

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    83.143.188.165:5060 is this your pbx, or SIP provider? does your provider require authentication?
     
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  3. imark015

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    Yes, it does, it is the provider, and i have set up my credentials.

    Somehow it is working now. I configured it as a Voip provider instead of SIP trunk, and now it does work.
    I am happy.

    Thanks anyway:D


    Greetings,

    Mark
     
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