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Outbound Call Problem with Broadvoice

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RyanITS

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Jan 3, 2008
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Hello all, I've searched the forums for quite some time now trying to come up with a soltuion and I'm still having a problem. Here is a brief description of the problem:

We use Broadvoice as the VOIP provider with the free version of the 3CX (v 5.0.3752.0) software. (At least until we get everything working properly.) Anyhow, I've gotten it setup so we can send/receive internal calls without any problem. We are also able to receive external calls without any problems, so the only problem we are having is making external calls. The number will just ring and ring forever without picking up. We've tried different external lines, all with the same results.

I've made sure the firewall test passed, although it passes with Warning (8) and Warning (10).

I have one outbound call rule setup for the number 9 prefix on all extensions to go out through the Broadvoice connection and strip one digit.

I'll post the call log here:
10:29:00.074 MediaServerReporting::SetRemoteParty [MS210002] C:6.2:Offer provided. Connection(transcoding mode): 24.120.32.38:35802(35803)
10:28:59.854 MediaServerReporting::SetRemoteParty [MS210000] C:6.1:Offer received. RTP connection: 10.X.X.87:42014(42015)
10:28:59.834 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(6): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060]
10:28:59.784 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
10:28:59.784 CallLeg::setRemoteSdp Remote SDP is set for legC:6.1
10:28:59.784 Extension::printEndpointInfo [CM505001]: Ext.103: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone v0.1] Transport: [sip:10.X.X.85:5060]
10:28:59.713 CallCtrl::eek:nIncomingCall [CM503001]: Call(6): Incoming call from Ext.103 to [sip:[email protected]:5060]
10:28:59.703 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.X.X.87:5070;branch=z9hG4bK-d87543-1965b2289934ea4d-1--d87543-;rport=5070
Max-Forwards: 70
Contact: [sip:[email protected]:5070]
To: [sip:[email protected]:5060]
From: "3CXPhone"[sip:[email protected]:5060];tag=d23c4d52
Call-ID: MzgyNjhiYTk5YjExMzcxMjJhNTEzNjQ2NDlmOWI5MmU.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, NOTIFY, REFER
Proxy-Authorization: Digest username="103",realm="3CXPhoneSystem",nonce="12843858539:cc1ef6dfdec98ce0564b305e4c25a504",uri="sip:[email protected]:5060",response="50862b4558229398c7bf2ad48dc45aef",algorithm=MD5
Supported: replaces
User-Agent: 3CX Phone v0.1
Content-Length: 0

Also, something interesting is that under the line status, the line which makes the outgoing call will stay orange with the status showing it is still calling even many minutes after the call was origionally placed...

Any suggestions are greatly appreciated.
 
I resolved the issue, there was an outbound call proxy that had been set and I had to remove it.
 
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