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Outbound call rules & auto attendent

Discussion in '3CX Phone System - General' started by jstevens, Jul 26, 2007.

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  1. jstevens

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    Hello-

    I am trying to get the system setup for evaluation and possible larger scale use. We have a linksys SPA3102 & 1 Grandstream phone. There are two main problems. First when a call comes in, the phone system sees it but doesn't pick up. It rings three times, I can hear a click like it has been picked up, then just dead air.

    The other issue is outbound calls. I am fairly certain this is a outbound rule issue but can't seem to figure it out. Here is the info from the server status screen:

    07:24:02.156 StunClient::process [CM115002] STUN resolved external IP=65.37.16.38:60198 by server 194.221.62.209
    07:16:57.984 StratInOut::eek:nHangUp [CM104007] Call(29): Call from Ext.100 to 999 has been terminated by Ext.100; cause: unknown
    07:16:26.453 CallLegImpl::eek:nConnected [CM103001] Call(29): Created audio channel for Ext.100 (192.168.254.2:5004) with Media Server (192.168.254.5:7102)
    07:16:25.578 CallConf::eek:nIncoming [CM103002] Call(29): Incoming call from 100 (Ext.100) to sip:101@192.168.254.5:5060
    07:14:00.015 CallConf::Rejected [CM103005] Call(28) is rejected: Not Found
    07:14:00.015 StratInOut::eek:nCancel [CM104008] Call(28): Call from Ext.100 to 9 terminated; cause: 404 Not Found; from IP:192.168.254.251
    07:13:59.937 CallConf::eek:nIncoming [CM103002] Call(28): Incoming call from 100 (Ext.100) to sip:9@192.168.254.5:5060
    07:12:32.781 CallConf::Rejected [CM103005] Call(27) is rejected: Not Found
    07:12:32.781 StratInOut::eek:nCancel [CM104008] Call(27): Call from Ext.100 to 92336040 terminated; cause: 404 Not Found; from IP:192.168.254.251
    07:12:32.703 CallConf::eek:nIncoming [CM103002] Call(27): Incoming call from 100 (Ext.100) to sip:92336040@192.168.254.5:5060


    Thanks in advance!
    JS
     
  2. RobLloyd

    RobLloyd Member

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    First of all - welcome to 3CX!

    1) Not sure yet...

    2) Create an outbound rule with a transform mask of "r". This will remove the 9 from going out to the PSTN line which could be causing your 404 error.
     
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  3. jstevens

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    Thanks for the quick reply. I tried changing the rule. Here is what I have in it:

    Name: Outbound
    Calls starting with: 9
    Calls from extensions: 100
    VOIP Gateway: Lynksys
    No B/U rule
    Transform Mask: r

    The display on the phone iteself gives me a 404 message.

    Thanks!
    John
     
  4. RobLloyd

    RobLloyd Member

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    Try taking out the "calls starting with 9"
    You need 9 to dial out on any line, so you just need to strip it off in the transform mask.

     
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  5. jstevens

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    Still not going. Here are the server entries. It looks like the call is looping around.

    08:19:27.609 CallConf::Rejected [CM103005] Call(31) is rejected: Not Found
    08:19:27.609 StratInOut::eek:nCancel [CM104008] Call(31): Call from Ext.100 to 2336040 terminated; cause: 404 Not Found; from IP:192.168.254.251
    08:19:27.531 CallConf::eek:nIncoming [CM103002] Call(31): Incoming call from 100 (Ext.100) to sip:92336040@192.168.254.5:5060
     
  6. archie

    archie Well-Known Member
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    Make highlighted settings empty (remove 100 from it).
     
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  7. archie

    archie Well-Known Member
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    Oh, sorry. When I looked carefully to IPs, I have noticed, that 404 response has come from Linksys gateway. So, check its dial plan. It looks like it doesn't accept 2336040 as a dial number.
     
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  8. jstevens

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    Thanks for the feedback...

    Here is the dial plan from the Linksys:

    (*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

    I downloaded the SPA3102 instuction manual for the 3CX and have been going throuh line by line and noticed that the software version I have on the Linsys is 3.3.6(GW) whereas the manual has 5.5.1 (GWa). Could that have anything to do with it? I've noticed that there are a few items missing in my version vs. the manual.
     
  9. RobLloyd

    RobLloyd Member

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    Here is the dial plan I was using on the SPA-9000:
    ([09],[3469]11S0|[09],<:1203>[2-9]xxxxxx|[09],<:1>[2-9]xxxxxxxxxS0|[09],1[2-9]xxxxxxxxxS0|[09],011xx.|[09],xx.|[1-8]xxx)


     
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  10. jstevens

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    Hello again. I tried the new dialing pattern and it looks like it is trying to route evey call to another extention rather than an outside line. Here are the server status notes:

    07:44:58.703 CallConf::Rejected [CM103005] Call(36) is rejected: Not Found
    07:44:58.703 StratInOut::eek:nCancel [CM104008] Call(36): Call from Ext.100 to 2336040 terminated; cause: 404 Not Found; from IP:192.168.254.251
    07:44:58.625 CallConf::eek:nIncoming [CM103002] Call(36): Incoming call from 100 (Ext.100) to sip:92336040@192.168.254.5:5060
    07:44:48.718 CallConf::Rejected [CM103005] Call(35) is rejected: Not Found
    07:44:48.718 StratInOut::eek:nCancel [CM104008] Call(35): Call from Ext.100 to 3360 terminated; cause: 404 Not Found; from IP:192.168.254.251


    Thanks again for any suggestions.
     
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