Solved Outbound call to specific number not working.

Discussion in '3CX Phone System - General' started by Maarten, Sep 7, 2017.

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  1. Maarten

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    Hi,

    I have set everything up and everything is working great. Inbound calls and outbound calls, except for 1 specific number we are trying to call. Not entirely sure where to look. At first i thought it would be outbound rule but that won't explain why only this number is not working.

    Activity log is showing this:
    Call or Registration to 003348xxxxxxx@(Ln.10000@Maarten Test) has failed. x.x.x.x replied: 404 Not Found; from IP:x.x.x.x:5060

    Anyone has any hints as to why this is not working?
     
  2. eddv123

    eddv123 Well-Known Member

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    Hi Maarten,

    I would agree on checking your outbound rules - check the rule this number uses and confirm that it is not being superseded by another rule (for example).

    I would also confirm if this individual number you are calling is in a country not approved by your Allowed country codes - check Security Settings >> Allowed country codes. However I would expect to see this specified in the Event/Activity log if it were the case.

    What is the IP that the error originates from ? In my experience 404 errors commonly occur when calls are being blocked by the VoIP Provider.

    You may need to call them or if they have an online portal check via this. Who are you using by the way ?
     
  3. Maarten

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    I checked outbound rules and there is only one outbound rule set for this trunk. Calling other numbers works fine, so not sure if it is the outbound rule.

    The number in question should be a french number and i allowed France in the security settings.
    IP the error originates from is 85.17.216.168 replied: 404 Not Found; from IP:85.17.216.168:5060.

    We are using Nomado(BE) as our VOIP provider. I know as far as i checked that this one is not a supported one i believe, but we have no means of switching as all our numbers are running there.
     
  4. eddv123

    eddv123 Well-Known Member

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    Hi Maarten,

    85.17.216.168 is definitely Nomado. Put the IP in your web browser minus the port and you will get to their portal.

    I would give them a shout.
     
  5. Maarten

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    It was indeed a issue with Nomado or the number we tried to call not working properly! This can be closed. Thank you for the help.
     
    eddv123 likes this.
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