Outbound Caller ID

Discussion in '3CX Phone System - General' started by cdysulewski, Jul 7, 2015.

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  1. cdysulewski

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    Is there any way for the outbound caller id of a transferred call to show up with the originator id without having to set the extension to away or out of office? We need to use the 302 diversion header for the VoIP provider to see the caller id but the only way i see the option is to have the extension set to away or out of office.
     
  2. craigreilly

    craigreilly Well-Known Member

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    Have you tried the VoIP outbound parameter from:user ?
     
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  3. cdysulewski

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    I have from: display name, From: user port, and contact: user port all pointing to originator caller id. We are using Time Warner Cable for the SIP Trunks and they say they need to be able to see the diversion header for it to go through their systems properly.
     
  4. cdysulewski

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    Any updates?
     
  5. cdysulewski

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    Any updates?
     
  6. craigreilly

    craigreilly Well-Known Member

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    Please be patient - just a bunch of users here responding as they have time. Occasionally you might get someone from 3cx.
    What does Time Warner say to use? They are on the interop list, so I am assuming this scenario was tested before they were given the green light.
     
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  7. lneblett

    lneblett Well-Known Member

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    Do not know if this will work, but you might try:

    Outbound parameter = FromDisplayName > Value = OriginatorCallerID
    Outbound parameter = RemotePartyIDCallingParty:DisplayName > Value = OriginatorCallerID
    Outbound parameter = RemotePartyIDCallingPartyUserPart > Value = OriginatorCallerID
     
  8. cdysulewski

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    That did not work either.
     
  9. complex1

    complex1 Active Member

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    Hi,

    Does your VoIP provider allow you to Caller ID spoofing?
    Do they allow you to send a Caller ID what’s not belong to you?

    As far as I know, sending a 302 Diversion header will tell the provider to deliver the call not to you but divert a DID towards a particular extension.
    If you want to use the 302 Diversion header then the extension must be in Away or Out of Office.

    302 Diversion header differs from Call Transferring with Caller ID.
     
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  10. Charles_3CX

    Charles_3CX New Member
    3CX Support

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    302 is only available for away and Out of office.
     
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