[email protected]
Customer
- Joined
- Dec 22, 2011
- Messages
- 12
- Reaction score
- 1
My Task:
When a call comes into our 3CX to ask for a pin number, confirm via database that it is correct then present the caller with the option to dial out to an external number. When the call has been made the 3cx sends an update back to the database confirming that the user of that Pin made a call at this time and date etc.
So Far…:
I have managed to get this to work as far as collecting the pin of the user and checking against a database then dialling the external number that the user has inputted.
The Problem:
I cannot seem to control the number that is presented to the person at the destination. I’m using the Transfer call option in the CFD but there are no properties that I can use to amend this. Also, the calls using this newly built app do not seem to use any outbound rule that I can see. Is there any way to control this? Would it be possible to use the CLI of the person initiating the call?
The purpose of this app is to be able to log when a call is being made, who they are calling and the duration of the call etc.
When a call comes into our 3CX to ask for a pin number, confirm via database that it is correct then present the caller with the option to dial out to an external number. When the call has been made the 3cx sends an update back to the database confirming that the user of that Pin made a call at this time and date etc.
So Far…:
I have managed to get this to work as far as collecting the pin of the user and checking against a database then dialling the external number that the user has inputted.
The Problem:
I cannot seem to control the number that is presented to the person at the destination. I’m using the Transfer call option in the CFD but there are no properties that I can use to amend this. Also, the calls using this newly built app do not seem to use any outbound rule that I can see. Is there any way to control this? Would it be possible to use the CLI of the person initiating the call?
The purpose of this app is to be able to log when a call is being made, who they are calling and the duration of the call etc.