Outbound calls failing

Discussion in '3CX Phone System - General' started by voretl, Mar 1, 2009.

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  1. voretl

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    I am receiving this error:

    20:28:22.031 [CM302001]: Authorization system can not identify source of: SipReq: INVITE 26521@netfinityonline.com tid=7371435f0352af33 cseq=INVITE contact=1000@172.20.20.200:14658 / 1 from(wire)
    Using eyebeam for client and it indicates that the call is forbidden...

    Running the lastest download available and I have this connected to a SIP trunk on an Asterisk.. I put a Wireshark on the trunk and the call is NOT leaving the 3CX box..

    The number has a "2' added just for routing, then the 3CX is supposed to strip off the 2 as it goes out the SIP trunk...

    New to this platform, so if this is a dumb question, I aplogise in advance..


    Thanks
    Terry
     
  2. William400

    William400 Well-Known Member

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    Hi

    It appears to be a configuration issue of sorts.

    1. In the 3CX UI > Advanced set the SIP Domain to the internal IP of 3CX and restart all 3CX services.
    2. In the Softphone / hardphone you are using ensure you register against the 3CX intenal IP and re-register the phone.
    3. Try the call again.

    Let us know the outcome and in case paste the Verbose logging of the call for us to review.
     
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