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I have setup a new installation of 3CX v10.0.24018.2322 SP.6
I have 2 extensions with 3CX softphones on my network. I can make and receive calls via the internal LAN to/from these extensions.
I have a SIP trunk from Entacall (UK) which I have configured (status is show as registered.
I can receive calls from the PSTN via the SIP trunk to the extensions on the 3CX, but . . .
I cannot make any outbound calls even though I have setup an "Outbound Rule".
The softphone rings out for half a minute or so then ends the call.
The Server Activity Log shows the following:
14:54:24.514|.\CallLeg.cpp(143)|Log5||CallLeg:nNewCall:[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.192.70:56033;branch=z9hG4bK-d8754z-6203bb209256f538-1---d8754z-;rport=56033
Max-Forwards: 70
Contact: <sip:[email protected]:56033;rinstance=78b4eaf8fc3941a6>
To: <sip:[email protected]:5060>
From: "Stuart"<sip:[email protected]:5060>;tag=98081a57
Call-ID: MWZjYWFhMDFmODJkOTJjN2QxODJiZGU3NjhiNWViMDU.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Proxy-Authorization: Digest username="202",realm="3CXPhoneSystem",nonce="414d535c05d0201039:5994aa1809b82dd57022e410451548fd",uri="sip:***********@192.168.192.101:5060",response="1172edf465744d5efa467931dc0673a5",algorithm=MD5
Supported: replaces
User-Agent: 3CXPhone 6.0.19548.0
Content-Length: 0
14:54:24.524|.\CallCtrl.cpp(346)|Log2||CallCtrl:nIncomingCall:[CM503001]: Call(3): Incoming call from Ext.202 to <sip:***********@192.168.192.101:5060><br>
14:54:24.529|.\Extension.cpp(1407)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.202: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.19548.0] PBX contact: [sip:[email protected]:5060]<br>
14:54:24.531|.\CallLeg.cpp(1194)|Log5||CallLeg::setRemoteSdp:Remote SDP is set for legC:3.1<br>
14:54:24.534|.\CallCtrl.cpp(529)|Log3||CallCtrl:nSelectRouteReq:[CM503010]: Making route(s) to <sip:***********@192.168.192.101:5060><br>
14:54:24.534|.\SLServer.cpp(861)|Log5|MediaServer|MediaServerReporting::SetRemoteParty:[MS210000] C:3.1:Offer received. RTP connection: 192.168.192.70:40044(40045)<br>
14:54:24.536|.\CallCtrl.cpp(708)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(3): Route 1: VoIPline:01480403009@(Ln.10000@Entacall)@[Dev:sip:***********@proxy.entacall.com:5060]<br>
14:54:24.536|.\CallCtrl.cpp(708)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(3): Route 2: VoIPline:01480403009@(Ln.10000@Entacall)@[Dev:sip:************@proxy.entacall.com:5060]<br>
14:54:24.537|.\CallCtrl.cpp(708)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(3): Route 3: VoIPline:01480403009@(Ln.10000@Entacall)@[Dev:sip:************@proxy.entacall.com:5060]<br>
14:54:24.709|.\SLServer.cpp(861)|Log5|MediaServer|MediaServerReporting::SetRemoteParty:[MS210002] C:3.2:Offer provided. Connection(transcoding mode): xxx.xxx.xxx.xxx:9000(9001)<br>
14:54:24.716|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(3): Calling VoIPline:***********@(Ln.10000@Entacall)@[Dev:sip:************@proxy.entacall.com:5060]<br>
14:54:27.919|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [3]<br>
14:54:56.829|.\Call.cpp(1396)|Log2||Call::Terminate:[CM503008]: Call(3): Call is terminated<br>
14:54:56.833|.\CallLeg.cpp(326)|Log2||CallLeg:nFailure:[CM503003]: Call(3): Call to sip:***********@proxy.entacall.com:5060 has failed; Cause: 408 Request Timeout; internal<br>
14:54:57.921|.\Call.cpp(48)|Log5||??:Currently active calls [none]<br>
Finally, I get an email that says:
(0) 3CX 25/05/2012 14:54:56
Call to ***********@(Ln.10000@Entacall) has failed. [ V4 0.0.0.0:0 UNKNOWN_TRANSPORT target domain=unspecified mFlowKey=0 ] replied: 408 Request Timeout; internal
Can anyone help please?
I have 2 extensions with 3CX softphones on my network. I can make and receive calls via the internal LAN to/from these extensions.
I have a SIP trunk from Entacall (UK) which I have configured (status is show as registered.
I can receive calls from the PSTN via the SIP trunk to the extensions on the 3CX, but . . .
I cannot make any outbound calls even though I have setup an "Outbound Rule".
The softphone rings out for half a minute or so then ends the call.
The Server Activity Log shows the following:
14:54:24.514|.\CallLeg.cpp(143)|Log5||CallLeg:nNewCall:[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.192.70:56033;branch=z9hG4bK-d8754z-6203bb209256f538-1---d8754z-;rport=56033
Max-Forwards: 70
Contact: <sip:[email protected]:56033;rinstance=78b4eaf8fc3941a6>
To: <sip:[email protected]:5060>
From: "Stuart"<sip:[email protected]:5060>;tag=98081a57
Call-ID: MWZjYWFhMDFmODJkOTJjN2QxODJiZGU3NjhiNWViMDU.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Proxy-Authorization: Digest username="202",realm="3CXPhoneSystem",nonce="414d535c05d0201039:5994aa1809b82dd57022e410451548fd",uri="sip:***********@192.168.192.101:5060",response="1172edf465744d5efa467931dc0673a5",algorithm=MD5
Supported: replaces
User-Agent: 3CXPhone 6.0.19548.0
Content-Length: 0
14:54:24.524|.\CallCtrl.cpp(346)|Log2||CallCtrl:nIncomingCall:[CM503001]: Call(3): Incoming call from Ext.202 to <sip:***********@192.168.192.101:5060><br>
14:54:24.529|.\Extension.cpp(1407)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.202: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.19548.0] PBX contact: [sip:[email protected]:5060]<br>
14:54:24.531|.\CallLeg.cpp(1194)|Log5||CallLeg::setRemoteSdp:Remote SDP is set for legC:3.1<br>
14:54:24.534|.\CallCtrl.cpp(529)|Log3||CallCtrl:nSelectRouteReq:[CM503010]: Making route(s) to <sip:***********@192.168.192.101:5060><br>
14:54:24.534|.\SLServer.cpp(861)|Log5|MediaServer|MediaServerReporting::SetRemoteParty:[MS210000] C:3.1:Offer received. RTP connection: 192.168.192.70:40044(40045)<br>
14:54:24.536|.\CallCtrl.cpp(708)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(3): Route 1: VoIPline:01480403009@(Ln.10000@Entacall)@[Dev:sip:***********@proxy.entacall.com:5060]<br>
14:54:24.536|.\CallCtrl.cpp(708)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(3): Route 2: VoIPline:01480403009@(Ln.10000@Entacall)@[Dev:sip:************@proxy.entacall.com:5060]<br>
14:54:24.537|.\CallCtrl.cpp(708)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(3): Route 3: VoIPline:01480403009@(Ln.10000@Entacall)@[Dev:sip:************@proxy.entacall.com:5060]<br>
14:54:24.709|.\SLServer.cpp(861)|Log5|MediaServer|MediaServerReporting::SetRemoteParty:[MS210002] C:3.2:Offer provided. Connection(transcoding mode): xxx.xxx.xxx.xxx:9000(9001)<br>
14:54:24.716|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(3): Calling VoIPline:***********@(Ln.10000@Entacall)@[Dev:sip:************@proxy.entacall.com:5060]<br>
14:54:27.919|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [3]<br>
14:54:56.829|.\Call.cpp(1396)|Log2||Call::Terminate:[CM503008]: Call(3): Call is terminated<br>
14:54:56.833|.\CallLeg.cpp(326)|Log2||CallLeg:nFailure:[CM503003]: Call(3): Call to sip:***********@proxy.entacall.com:5060 has failed; Cause: 408 Request Timeout; internal<br>
14:54:57.921|.\Call.cpp(48)|Log5||??:Currently active calls [none]<br>
Finally, I get an email that says:
(0) 3CX 25/05/2012 14:54:56
Call to ***********@(Ln.10000@Entacall) has failed. [ V4 0.0.0.0:0 UNKNOWN_TRANSPORT target domain=unspecified mFlowKey=0 ] replied: 408 Request Timeout; internal
Can anyone help please?