Outbound calls not working

Discussion in '3CX Phone System - General' started by aicos, Aug 23, 2012.

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  1. aicos

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    I am trying to set up pbx with nextiva service, and got the inbound extensions working.
    When I am trying to call it gives me forbidden message on my spa 504g and when I call it tells me subscriber is not available.
    I set everything with generic sip template.. and searched for hours with no luck.
    Heres the log for one of the call I tried to make.

    23-08-2012 10:10:37.417 Leg L:1.1[Extn] is terminated: Cause: 200 BYE from PBX
    23-08-2012 10:10:37.401 Leg L:1.2[Line:10000>>672424316] is terminated: Cause: 403 Forbidden/INVITE from 208.xx.xx.xx:5060
    23-08-2012 10:10:37.396 [CM503020]: Call(C:1): Normal call termination. Call originator: Extn:103. Reason: Forbidden
    23-08-2012 10:10:37.396 [CM503016]: Call(C:1): Attempt to reach <sip:phone#@10.1.10.250:5060> from Extn:103 has failed. Reason: Forbidden
    23-08-2012 10:10:37.396 [CM503003]: Call(C:1): Call to <sip:672424316@208.xx.xx.xx:5060> has failed; Cause: 403 Forbidden/INVITE from 208.xx.xx.xx:5060
    23-08-2012 10:10:37.251 [CM503025]: Call(C:1): Calling T:Line:10000>>672424316@[Dev:sip:654984xxxx@208.xx.xx.xx:5060]
    23-08-2012 10:10:37.117 [CM503027]: Call(C:1): From: Extn:103 ("User" <sip:103@10.1.10.250:5060>) to T:Line:10000>>672424316@[Dev:sip:654984xxxx@208.xx.xx.xx:5060]
    23-08-2012 10:10:37.117 [CM503004]: Call(C:1): Route 1: T:Line:10000>>672424316@[Dev:sip:654984xxxx@208.xx.xx.xx:5060]
    23-08-2012 10:10:37.115 [CM503001]: Call(C:1): Incoming call from Extn:103 to <sip:phone#@10.1.10.250:5060>

    I need help fixing this since we need this phone working asap.. atleast receiving calls for my business.
    What seems to be missing?
    Please tell me if more information is needed.
    Thanks a lot..
     
  2. leejor

    leejor Well-Known Member

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    Is 672424316 a valid number that they would expect to receive from you? If not, they you may wish to review your outbound rules.
     
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