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Outbound Calls not Working

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Carecomputers

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Hi All,

We are in the process of setting up 3CX Phone System 12 and I was able to make outbound calls but since I
updated to the latests version 12 SP4 I can no longer make outbound calls. I have checked settings and that
the connection/registration with our VOIP Provider is up/registered and this is all ok.

The system message is "calls forbidden by administrator"

Could you please assist me on getting this working again.

Thanks,

Hamish
 
Check that the extensions are not set to prevent outside calls (it's an option per extension).
The 3CX log, right after a call attempt, may give you some direction. Clicking the verbatim box at the top , and then doing a refresh will (hopefully) provide even more information.
 
Hi Leejor,

thankyou for your reply i have checked the logs whilst trying to make a call I get the following:

19-Mar-2014 17:25:23.581 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 198.50.247.220:3478 over Transport 192.168.16.10:5060
19-Mar-2014 17:22:43.107 Leg L:3.1[Extn] is terminated: Cause: BYE from PBX
19-Mar-2014 17:22:43.106 [CM503008]: Call(C:3): Call is terminated
19-Mar-2014 17:22:43.106 Leg L:3.3[EndCall] is terminated: Cause: BYE from 127.0.0.1:40600
19-Mar-2014 17:22:37.204 [CM503007]: Call(C:3): EndCall:EndCall has joined, contact <sip:[email protected]:40600>
19-Mar-2014 17:22:37.203 [CM503007]: Call(C:3): Extn:202 has joined, contact <sip:[email protected]:53232>
19-Mar-2014 17:22:37.202 L:3.3[EndCall] has joined to L:3.1[Extn]
19-Mar-2014 17:22:37.004 [CM503025]: Call(C:3): Calling T:EndCall:EndCall@[Dev:sip:[email protected]:40600;rinstance=3167bc0722c40696] for L:3.1[Extn]
19-Mar-2014 17:22:37.001 L:3.1[Extn] failed to reach Line:10000>>07588107243, reason Forbidden
19-Mar-2014 17:22:37.000 Leg L:3.2[Line:10000>>07588107243] is terminated: Cause: 403 Spoofed From-URI Detected/INVITE from 91.151.2.130:5060
19-Mar-2014 17:22:37.000 Call to T:Line:10000>>07588107243@[Dev:sip:[email protected]:5060] from L:3.1[Extn] failed, cause: Cause: 403 Spoofed From-URI Detected/INVITE from 91.151.2.130:5060
19-Mar-2014 17:22:37.000 [CM503003]: Call(C:3): Call to <sip:[email protected]:5060> has failed; Cause: 403 Spoofed From-URI Detected/INVITE from 91.151.2.130:5060
19-Mar-2014 17:22:36.811 [CM503025]: Call(C:3): Calling T:Line:10000>>07588107243@[Dev:sip:[email protected]:5060] for L:3.1[Extn]
19-Mar-2014 17:22:36.639 [CM503027]: Call(C:3): From: Extn:202 ("HG" <sip:[email protected]:5060>) to T:Line:10000>>07588107243@[Dev:sip:[email protected]:5060]
19-Mar-2014 17:22:36.639 [CM503004]: Call(C:3): Route 1: from L:3.1[Extn] to T:Line:10000>>07588107243@[Dev:sip:[email protected]:5060]
19-Mar-2014 17:22:36.639 Line limit check: Current # of calls for line Lc:10000(@Voip-Unlimited[<sip:[email protected]:5060>]) is 0; limit is 20
19-Mar-2014 17:22:36.639 Call(C:3): Call from Extn:202 to 07588107243 matches outbound rule 'Mobiles'
19-Mar-2014 17:22:36.638 [CM503001]: Call(C:3): Incoming call from Extn:202 to <sip:[email protected]:5060>
19-Mar-2014 17:22:15.430 [CM504001]: Endpoint Extn:202: new contact is registered. Contact(s): [sip:[email protected]:53232 / 202]

I'm not really sure what the "failed, cause: Cause: 403 Spoofed From-URI Detected/INVITE from 91.151.2.130:5060"
means exactly or what to look at to fix it, please could you point me in the right direction.

Thanks,

Hamish
 
It would appear that that is your VoIP provider telling you that you are attempting to Spoof (send out "incorrect" caller ID) a number that is not assigned to you.
 
Hi thanks for your help I have now managed to find out what the issue was.

Resolution was:

Ports/Trunks -> Other Options

and under this menu there is the option to set the "Outbound Caller ID" and I had set our company name which
it doesn't like and after clearing and saving the config so this was blank, I can now make calls to external numbers
as before.

The IP 91.151.2.130 is the one that my voip provider uses for our trunk registration/comunication.

Cheers,

Hamish
 
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