Outbound calls on VOIP line - can't hear other voice

Discussion in 'CRM / Helpdesk / App Integration' started by may.phyu, Aug 27, 2015.

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  1. may.phyu

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    I makes a call to other number using 3cx extension.or Receives an incoming call and can hear their voice. However, the other side, they cannot hear my voice.
    I check the 3cx PBX log.


    23:58.725 Leg L:3.2[Line:90001>>87319365] is terminated: Cause: BYE from PBX
    27-Aug-2015 16:23:58.725 [CM503008]: Call(C:3): Call is terminated
    27-Aug-2015 16:23:58.721 Leg L:3.1[Extn] is terminated: Cause: BYE from 192.168.200.54:6000
    27-Aug-2015 16:23:39.542 Currently active calls - 1: [3]
    27-Aug-2015 16:23:16.541 PBX has dropped a message with 'User-Agent: VaxSIPUserAgent/3.1' from IP 212.129.41.61 because it is on blocked UAs list
    27-Aug-2015 16:23:09.536 Currently active calls - 1: [3]
    27-Aug-2015 16:22:46.123 PBX has dropped a message with 'User-Agent: VaxSIPUserAgent/3.1' from IP 212.129.41.61 because it is on blocked UAs list
    27-Aug-2015 16:22:37.530 Currently active calls - 1: [3]
    27-Aug-2015 16:22:31.388 [CM503007]: Call(C:3): Line:90001>>8xxxxxxx has joined, contact <sip:90001@192.168.200.28:5062>
    27-Aug-2015 16:22:31.387 [CM503007]: Call(C:3): Extn:109 has joined, contact <sip:109@192.168.200.54:6000>
    27-Aug-2015 16:22:31.386 L:3.2[Line:90001>>87319365] has joined to L:3.1[Extn]
    27-Aug-2015 16:22:28.377 [CM505002]: Gateway:[VoIP GW] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [4PORT_GW] PBX contact: [sip:90001@192.168.200.28:5060]
    27-Aug-2015 16:22:25.879 [CM503025]: Call(C:3): Calling T:Line:90001>>8xxxxxxx@[Dev:sip:90001@192.168.200.28:5062,Dev:sip:90004@192.168.200.28:5062,Dev:sip:90003@192.168.200.28:5062,Dev:sip:90002@192.168.200.28:5062] for L:3.1[Extn]
    27-Aug-2015 16:22:25.832 [CM503027]: Call(C:3): From: Extn:109 (<sip:109@192.168.200.28:5060>) to T:Line:90001>>7xxxxxx@[Dev:sip:90001@192.168.200.28:5062,Dev:sip:90004@192.168.200.28:5062,Dev:sip:90003@192.168.200.28:5062,Dev:sip:90002@192.168.200.28:5062]
    27-Aug-2015 16:22:25.832 [CM503004]: Call(C:3): Route 2: from L:3.1[Extn] to T:Line:90001>>7xxxxxx@[Dev:sip:90001@192.168.200.28:5062,Dev:sip:90004@192.168.200.28:5062,Dev:sip:90003@192.168.200.28:5062,Dev:sip:90002@192.168.200.28:5062]
    27-Aug-2015 16:22:25.832 Line limit check: Current # of calls for line Lc:90002(@VoIP GW[<sip:90002@192.168.200.28:5062>]) is 0; limit is 1
    27-Aug-2015 16:22:25.832 Line limit check: Current # of calls for line Lc:90003(@VoIP GW[<sip:90003@192.168.200.28:5062>]) is 0; limit is 1
    27-Aug-2015 16:22:25.832 Line limit check: Current # of calls for line Lc:90004(@VoIP GW[<sip:90004@192.168.200.28:5062>]) is 0; limit is 1
    27-Aug-2015 16:22:25.832 Line limit check: Current # of calls for line Lc:90001(@VoIP GW[<sip:90001@192.168.200.28:5062>]) is 0; limit is 1
    27-Aug-2015 16:22:25.832 [CM503027]: Call(C:3): From: Extn:109 (<sip:109@192.168.200.28:5060>) to T:Line:90001>>8xxxxxxx@[Dev:sip:90001@192.168.200.28:5062,Dev:sip:90004@192.168.200.28:5062,Dev:sip:90003@192.168.200.28:5062,Dev:sip:90002@192.168.200.28:5062]
    27-Aug-2015 16:22:25.832 [CM503004]: Call(C:3): Route 1: from L:3.1[Extn] to T:Line:90001>>8xxxxxxx@[Dev:sip:90001@192.168.200.28:5062,Dev:sip:90004@192.168.200.28:5062,Dev:sip:90003@192.168.200.28:5062,Dev:sip:90002@192.168.200.28:5062]
    27-Aug-2015 16:22:25.832 Line limit check: Current # of calls for line Lc:90002(@VoIP GW[<sip:90002@192.168.200.28:5062>]) is 0; limit is 1
    27-Aug-2015 16:22:25.832 Line limit check: Current # of calls for line Lc:90003(@VoIP GW[<sip:90003@192.168.200.28:5062>]) is 0; limit is 1
    27-Aug-2015 16:22:25.832 Line limit check: Current # of calls for line Lc:90004(@VoIP GW[<sip:90004@192.168.200.28:5062>]) is 0; limit is 1
    27-Aug-2015 16:22:25.832 Line limit check: Current # of calls for line Lc:90001(@VoIP GW[<sip:90001@192.168.200.28:5062>]) is 0; limit is 1
    27-Aug-2015 16:22:25.832 Call(C:3): Call from Extn:109 to 8xxxxxxx matches outbound rule 'local call'
    27-Aug-2015 16:22:25.832 [CM503001]: Call(C:3): Incoming call from Extn:109 to <sip:8xxxxxxx@192.168.200.28:5060>

    Any help would be appreciated.
     
  2. VAD_Support

    VAD_Support Active Member

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    Hi there,

    Please make this question in the general forum.
    http://www.3cx.com/forums/3cx-phone-system-general-f1.html

    This forum is for questions related to the 3CX Voice Application Designer.

    Kind regards.
     
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