outbound calls

Discussion in '3CX Phone System - General' started by filipvds, Mar 10, 2014.

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  1. filipvds

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    Hi,

    we are using 3cx v12 and we are using the softphone (version 12.0.33517.0)

    When we make a call from outlook (for example: +32 3 8233481) the softphone will call a start.

    When we "type" the same number to the softphone, we always get the message "call failed. Destination not found".

    Can somebody help me?

    Filip
     
  2. filipvds

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    In the previous version there was an option to change +-sign into 00.
    but i cannot find it in the new version.
    can i solve this on the server side?
     
  3. leejor

    leejor Well-Known Member

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    I would check the 3CX log to see if the same number is being sent to 3CX in both cases.
     
  4. filipvds

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    Hi,

    I have to correct my problem!
    Now, when I call a number to +32 38307123 from the softphone or our program, it doesn't work "destination not found".

    In the softphone I've found the setting to change + to 00.
    When I check this option, I still cannot call to this number (same error: destination not found).

    When I take a closer look at the server log of 3CX, I see that he tried to make a connection to "+32 38301234" and not to "0032 38301234").
    So the softphone does not replace the + with 00.

    Can I change this? Or is this a bug?
     
  5. leejor

    leejor Well-Known Member

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    In the outbound rules can you not create two, one to deal with a preceding + and one to handle the same numbers, but that start with 00?

    http://www.3cx.com/blog/docs/cid-formatting/
     
  6. filipvds

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    Hi,

    I will try that tomorrow! But I think it is not a solution.

    Reason: the exact message in the server log is:
    10-Mar-2014 13:47:55.706 [CM503014]: Call(C:254): No known route from Extn:3119 to target: <sip:+323830124@192.168.254.22:5060>
    10-Mar-2014 13:47:55.706 Call(C:254): from Extn:3119 to +3238301234 doesn't match any outbound rule. No outbound rule could be selected.

    I have only one outbound rule.
    Even with this outbound rule, it doesn't work. I think the outbound rule decides which route he will follow. So the outbound formatting on the gateway configuration comes to late.


    Also, when I enable "replace + with 00", I still see the original number +3238301234 in the server log (and not 003238301234).

    Filip
     
  7. fred_gallon

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    outbound rules are applied top-to-bottom ... so make sure your +32 rule is above the others... otherwise it won't be applied.
    I've setup rules for 9 digit Belgian numbers, including the +32, 0032 rules
     
  8. filipvds

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    Hi,

    I've installed sp4 today. I've created a new outbound rule. I'm sure it is the first one.


    This is the server log:
     

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  9. filipvds

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    hi,

    we have solved this issue by creating a second outbound rule.
    In this rule we selected all the extension groups, strip no digits and prepend "00".

    until now, this works fine.

    Filip
     
  10. Deepest

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    Hi This is becaue the + symbol is not classified as a didgit by 3cx so if you have a number starting with a +27123456789 and i want to create dialing number 0123456789 your outbound rule should be

    calls to numbers starting with prefix 27
    Strip digits 2
    Prepend 0
     
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