Outbound Dialer Call Not going through

Discussion in 'Call Flow Designer' started by mgeorge46, Dec 5, 2017.

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  1. mgeorge46

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    After Facing similar challenges that were mentioned in some post here when I tried solving the challenges as advised by 3CX support to invert the "Origin" and "Destination" in the MakeCall component. to
    - Origin = external customer number ["800"]
    - Destination = Internal queue extension[TRIM(readNumberToCall.Result) ]

    https://www.3cx.com/community/threads/outbound-dialer-caller-id-and-make-call-to-a-queue.51137/

    In square brackets are the value configured in my CFD and below are my server activity logs though calls don't go through, kindly advise on what i should rectify in my configurations
    ==================================================================================
    12/04/2017 10:29:07 PM - Leg L:1247.1[Ivr:MakeCall] is terminated: Cause: BYE from PBX
    12/04/2017 10:29:07 PM - [CM503020]: Call(C:1247): Normal call termination. Call originator: Ivr:MakeCall. Reason: Not found
    12/04/2017 10:29:07 PM - [CM503014]: Call(C:1247): No known route from Ivr:MakeCall to target: <sip:0752600959@127.0.0.1:5060>
    12/04/2017 10:29:07 PM - Call(C:1247): from Ivr:MakeCall to 0752600959 doesn't match any outbound rule. No outbound rule could be selected.
    12/04/2017 10:29:07 PM - [Flow] Target endpoint for 0752600959 can not be built!
    12/04/2017 10:29:07 PM - [CM503010]: Call(C:1247): Making route(s) from Ivr:MakeCall to <sip:0752600959@127.0.0.1:5060>
    =================================================================================

    But when I deploy the Outbound Dailer as Configured from the sample code minus interchanging the Origin and Destination, below are my activity logs and calls go through.
    ==================================================================================
    12/04/2017 4:39:19 PM - L:1194.2[Extn:101] has joined to L:1194.1[Queue:800]
    12/04/2017 4:39:18 PM - Leg L:1188.2[Queue:800] is terminated: Cause: BYE from local
    12/04/2017 4:39:18 PM - [CM503008]: Call(C:1188): Call is terminated
    12/04/2017 4:39:18 PM - Leg L:1188.4[Line:10000>>90754605808] is terminated: Cause: BYE from 192.168.190.202:5060
    12/04/2017 4:39:17 PM - Leg L:1187.1[Ivr:MakeCall] is terminated: Cause: BYE from 127.0.0.1:5483
    12/04/2017 4:39:17 PM - Leg L:1182.4[Line:10000>>90752600959] is terminated: Cause: BYE from local
    12/04/2017 4:39:17 PM - [CM503008]: Call(C:1182): Call is terminated
    12/04/2017 4:39:17 PM - Leg L:1182.5[Extn:117] is terminated: Cause: BYE from 127.0.0.1:5080
    12/04/2017 4:39:16 PM - [CM503007]: Call(C:1187): Line:10000>>90752600959 has joined, contact <sip:0200522322@192.168.190.202:5060>
    12/04/2017 4:39:16 PM - L:1187.4[Line:10000>>90752600959] has joined to L:1187.2[Queue:800]
    12/04/2017 4:39:16 PM - [CM505001]: Endpoint Extn:101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for Windows 15.5.6989.2] PBX contact: [sip:101@127.0.0.1:5060]
    12/04/2017 4:39:16 PM - [CM503002]: Call(C:1194): Alerting Extn:101 by contact <sip:101@192.168.190.137:50195>
    12/04/2017 4:39:16 PM - [CM503025]: Call(C:1194): Calling T:Extn:101@[Dev:sip:101@192.168.190.137:50195;transport=TCP;rinstance=1-9cfd210b138e4c927a4a2;ob] for L:1194.1[Queue:800]
    12/04/2017 4:39:16 PM - [CM503027]: Call(C:1194): From: Queue:800 ("Luganda:MakeCall" <sip:MakeCall@127.0.0.1:5060>) to T:Extn:101@[Dev:sip:101@192.168.190.137:50195;transport=TCP;rinstance=1-9cfd210b138e4c9e8df1907a4a2;ob]
    12/04/2017 4:39:16 PM - [CM503004]: Call(C:1194): Route 1: from L:1194.1[Queue:800] to T:Extn:101@[Dev:sip:101@192.168.190.137:50195;transport=TCP;rinstance=1-9cfd210b138d01907a4a2;ob]
    12/04/2017 4:39:16 PM - [Flow] Call(C:1194): has built target endpoint: Extn:101 for call from L:1194.1[Queue:800]
    12/04/2017 4:39:16 PM - [Flow] Target endpoint for 101 is Extn:101
    12/04/2017 4:39:16 PM - [CM503010]: Call(C:1194): Making route(s) from Queue:800 to <sip:101@127.0.0.1:5060>
    12/04/2017 4:39:16 PM - [CM505001]: Endpoint Queue:800: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Queue Manager (q=800)] PBX contact: [sip:800@127.0.0.1:5060]
    12/04/2017 4:39:16 PM - [CM500002]: Call(C:1194): Info on incoming INVITE from Queue:800:
    =================================================================================
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hello @mgeorge46

    From the logs:
    It seems that you need to create an outbound rule to route these calls accordingly.

    Kind regards.
     
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