Hello Team, After creating the outbound dialer using the new call flow designer from the Demo Project that is comes with but in cases when you have one agent available the dialer still calls all the number in the file so customers end-up waiting and listening to music on-hold and some cases they do hang-up. is it possible to dial out numbers depending on the number of available agents. More so if the number is not reachable or if the customer is not picking-up the phone call this should be tried at-least twice but the dialer re-tries the same number not until the customer picks up. And my last concern is there a way we can configure the dialer to re-dial numbers that didn't go through/not available at the moment or those that were not picked up after a certain period of time say every after 10 minutes. Kindly advise how we can solve/address the issues above.