Outbound dialer (MakeCall id)

Discussion in 'Call Flow Designer' started by YauCi, Sep 17, 2017.

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  1. YauCi

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    I have a PBX 3cx connected with Vtiger, I wanted to know if it is possible to pass the number to which the dialer makes the call when it is recieved in the extension in the place of this example "800", since always the vtiger opened the card with number 800, greetings and thanks
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hi @YauCi,

    Sorry, but I don't understand what you need to do. Can you please describe it in more detail and give me an example? How are you making the calls? How is vTiger involved here? Are you using the vTiger CRM plug-in?

    Kind regards.
     
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  3. YauCi

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    I make the calls mediation the outbound dialer (demo) and in the extension I only receive the extension of the call queue not the number to which I make the call, which makes that instead of opening the tab in vtiger with the number that I call a new contact opens with the extension number of the "800" call queue, I have temporarily resisted it with a call forwarding group and here if the number to which I am calling is received, and vtiger receives the number .

    In my extension I receive Makecall and extension 800.

    Thanks for the help
     
  4. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hi @YauCi,

    In order to fix this, in your dialer invert the source and the destination of the call. Set the origin to the external number and the destination to the internal extension.

    Kind regards.
    Ernesto.
     
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