Outbound PSTN Line

Discussion in '3CX Phone System - General' started by spruitr, Aug 15, 2007.

  1. spruitr

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    I can't make an outbound call to my Patton Smartnode 4634.
    Incoming calls works fine. Just followed the 3cx wizard for configuring the Patton.

    Server log:
    12:24:14.202|.\CallConf.cpp(120)|Log2|CallControl|CallConf::eek:nIncoming:[CM103002] Call(21): Incoming call from 406 (Ext.406) to sip:0612345678@10.250.7.222
    12:24:14.467|.\CallConf.cpp(394)|Log2|CallControl|CallConf::Rejected:[CM103005] Call(21) is rejected: Destination does not exist, or is not registered
    12:24:14.467|.\CallConf.cpp(126)|Critical0|CallControl|CallConf::eek:nIncoming:[CM003002] Call(21): Destination not available for call from sip:406@10.250.7.222 to sip:0612345678@10.250.7.222

    IP number 3cx: 10.250.7.222
    IP number Patton gateway: 10.250.7.221

    I think that my outbound rules not working properly. But I don't now why.
     
  2. marcoluce

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    Hi, can you see the Patton registered (green color in the "line status" page of 3CX)?

    Regards
    -Marco
     
  3. spruitr

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    yes, the patton is registered with a green color. When I call a number it stays green, and it don't change to a yellow color. Incoming calls are working.
     
  4. etm_ltd

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    Hi spruitr,

    12:24:14.467|.\CallConf.cpp(126)|Critical0|CallControl|CallConf::eek:nIncoming:[CM003002] Call(21): Destination not available for call from sip:406@10.250.7.222 to sip:0612345678@10.250.7.222

    It seems you have a problem of outbound call rules.

    Have you tried to see this?
     
  5. spruitr

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    My outbound calls must begin with a 9. The 9 is removed bij the outbound rule. But in the log the destination of the call is 10.250.7.222, which is the IP number of my 3cx server. I think that this must be the number of my Patton Smartnode ISDN, is that correct? What goes wrong?
     

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