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Outbound roule with + sign in 3CX Phone System 5.0.3790

Discussion in '3CX Phone System - General' started by Dallus, Jan 10, 2008.

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  1. Dallus

    Jan 7, 2008
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    I use the least version (Enterprise Edt.) build 5.0.3790.

    When I call a external number with (+xx) international prefix the specific outbound roule isn't parsed from 3CX IP PBX.

    The roule that I've created stripes the + sign in the number and preappend double zero (00) to xx.

    I verified that this occours with various VOIP device where it's possible type the + sign (for exaple Linksys WIP 330 o Nokia E series).

    When I use the same international prefix from outlook (number in E164 format) all works fine.

    For my local country (Italy +39) I not have any problems. (I think because I configured in General menu --> E164 options the option for striping the local contry code).

    In the previous 3CX release 3.1.2434, I not have any problems with similar roule.

    For example, the log for a call to Germay, show:

    12:50:35.629 Call::Terminate :[CM503008]: Call(155): Call is terminated
    12:50:35.598 Call::RouteFailed :[CM503014]: Call(155): Attempt to reach [sip:+499401703205@sip.krones.it;user=phone] failed. Reason: Not Found
    12:50:35.598 CallLeg::eek:nFailure :[CM503003]: Call(155): Call to sip:499401703205@ has failed; Cause: 404 Not Found; from IP:
    12:50:34.676 MediaServerReporting::SetRemoteParty :[MS210000] C:155.1:Offer received. RTP connection:
    12:50:34.676 CallLeg::setRemoteSdp :Remote SDP is set for legC:155.1
    12:50:34.660 MediaServerReporting::SetRemoteParty :[MS210002] C:155.2:Offer provided. Connection(transcoding mode):
    12:50:34.613 CallCtrl::eek:nSelectRouteReq :[CM503004]: Call(155): Calling: PSTNline:10000@[Dev:sip:10000@]
    12:50:34.426 CallCtrl::eek:nSelectRouteReq :[CM503010]: Making route(s) to [sip:+499401703205@sip.krones.it;user=phone]
    12:50:34.426 Extension::printEndpointInfo :[CM505001]: Ext.107: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Nokia RM-208 2.0633.65.01] Transport: [sip:]
    12:50:34.394 MediaServerReporting::SetRemoteParty :[MS210000] C:155.1:Offer received. RTP connection:
    12:50:34.394 CallCtrl::eek:nIncomingCall :[CM503001]: Call(155): Incoming call from Ext.107 to [sip:+499401703205@sip.krones.it;user=phone]
    12:50:34.394 CallLeg::setRemoteSdp :Remote SDP is set for legC:155.1
    12:50:34.394 CallLeg::eek:nNewCall :[CM500002]: Info on incoming INVITE:
    INVITE sip:+499401703205@sip.krones.it;user=phone SIP/2.0
    Via: SIP/2.0/TCP;branch=z9hG4bKv3e5piicpdhc7j9d192skfh;rport=52262
    Max-Forwards: 70
    Route: [sip:sip.krones.it;lr]
    Contact: [sip:107@]
    To: [sip:+499401703205@sip.krones.it;user=phone]
    From: [sip:107@krones.it];tag=ufv5pij1j9hc7rjn192s
    Call-ID: txlsOLyZoIfM6MF5OzGztmAhNaxICz
    CSeq: 1608 INVITE
    Expires: 120
    Accept: application/sdp
    Proxy-Authorization: Digest realm="3CXPhoneSystem",nonce="12844439430:8d26960d4fd34850b06af44f549b0de7",algorithm=MD5,username="107",uri="sip:+499401703205@sip.krones.it;user=phone",response="7a9581a4ca1e62bce122db215a77772c"
    Supported: 100rel, sec-agree
    User-Agent: Nokia RM-208 2.0633.65.01
    Privacy: none
    P-Preferred-Identity: sip:107@krones.it
    Content-Length: 0

    Thanks for your help.

    Giorgio Dall'Agnola

  2. archie

    archie Well-Known Member
    3CX Support

    Aug 18, 2006
    Likes Received:
    Use E.164 preprocessing rules: General settings/e164 Number Processing
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