Outbound rule question

Discussion in '3CX Phone System - General' started by sunstate, Jul 8, 2010.

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  1. sunstate

    sunstate Member

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    I have a system with 15 three digit extensions (100-114). There is a single outbound rule set for a prefix of 9 to go out a Grandstream gateway. I would like to change the rule from the prefix of 9 to Numbers with a length of 3 (911), 7, 10, and 11. But if I do this, will 3CX then send the 3 digit extension to extension calls out the gateway? Or is it smart enough to know that 1xx is an extension and routes it accordingly?

    If it won't route the 3 digit extension to extension calls correctly, can I just make a first outbound rule for 911 (Numbers starting with 911), and a second rule for Numbers with a length of 7, 10, and 11?

    The whole reason for this is to eliminate the 9 prefix for outbound calls so that redialing from the phones missed call log will work.

    Thanks,
     
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  2. carolinainnovative

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    Create a rule as such:
    Calls to number starting with (prefix): 911
    Calls to Numbers with length of: 3 (or leave blank)
    Route 1 grandstream strip digits 0 (very important) - no prepend (obviously)
     
  3. sunstate

    sunstate Member

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    So like this, right?

    [​IMG]
     
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  4. carolinainnovative

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    I'd put in length of three and maybe add one for 9911 length four (sorry, just thought of that one) in case someone decides to dial 9 before 911 - but other than that - yeah, you have the idea.

    EDIT - and make sure you have the four-digit 9911 rule STRIP the prepending 9 before sending it to the gateway.
     
  5. sunstate

    sunstate Member

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    Awesome, thanks man.
     
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