Outbound rule(s) to internal destinations

Discussion in 'Ideas' started by leejor, Feb 23, 2017.

Outbound rule(s) to internal destinations 5 5 18votes
5/5, 18 votes

  1. leejor

    leejor Well-Known Member

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    It would be a great help, if within the destination choices of the outbound rules, in addition to trunk routes, you could direct to an internal number. this could be an extension, ring group, digital receptionist or queue, as required. The rules would also have to allow for the deletion/replacement of all dialled digits (14 or more numbers).
    As an example, this would allow a company to force calls dialled to one of it's own toll-free numbers back into the correct internal destination. While this can be accomplished with a SIP loop trunk, it requires two licences per call.
     
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  2. Patrick Hogan10

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    +1 Great idea.It would be a lot more convenient.
     
  3. intuidis

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    +1
    Our customers don't understand why they can't call DID numbers from inside !
    So for extensions we can set a SIP-ID that matches their DID, so it works.
    But for groups / queues / audio conference etc, it would require dummy extensions... :(

    It would be nice to make rules that apply to inside calls (rewrite called number / redirect to DID behavior), with something that looks like the Outbound rules wizard...
    This may also be used to block or redirect calls to a destination from an extensions group to inside numbers
     
  4. critter

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    +1
    It would be great to play a custom message instead or before placing the external call to the dialed number.
     
  5. datamerge

    datamerge New Member

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    It would also save on creating dummy extensions for park positions. I.E. SP0, SP1, etc (providing alphanumerics were allowed as substitutions).
     
  6. Jeremy Nelson

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    Actually, is it too much to ask to have an option to put such rules automatically in place? I guess I could see some people NOT wanting this, so it should remain an option, but it would be brilliant if the system were smart enough to realize that this DID is one of my own, so I'll short-circuit the trunk and call the internal extension instead.
     
  7. Jeremy Nelson

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  8. Tifoso

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    this function should work. Important!

    +1