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Outbound Rule using '+'

Discussion in '3CX Phone System - General' started by craigray, Nov 20, 2012.

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  1. craigray

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    Hi,
    I have a problem with many numbers stored and sync'ed with Outlook that start with '+'. I seem unable to write a rule to recognise this type of number when the user calls using the Outlook plugin.

    e.g. Phone number store in Address book is +62411 111 1111

    Rule
    Calls to numbers starting with : +62
    Calls to Numbers with a length of : 13

    Strip 3 digits.
    Prepend 0

    The problem is that the 3CX system seems to ignore the '+', which means international pre-code. How can we look for the '+' ?

    Thanks,

    Craig
     
  2. darthzejdr

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    Can you try making a rule for 62 only?

    I just tested it and my call to +385... gets matched with 385 rule
     
  3. leejor

    leejor Well-Known Member

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    You should be able to come up with a set of rules that will recognise (number of digits, and/or country codes) that a number is international, and add on the required prefix, before sending out to your provider.
     
  4. markshehan

    markshehan New Member

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    I thought (not tested though) that if you filled in the international dial code in the Advanced Settings that it swapped the + with that code. And I thought that was before any outbound rules applied. So then you could match the 0062 rather than the +62
     
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  5. leejor

    leejor Well-Known Member

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    I thought about that, but hadn't tested either. Everything I could find in the forum mentioned converting incoming caller ID (+, 00), in the advanced settings, and not modifying outgoing international dialling (other than post on the 3CX phone).
     
  6. craigray

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    Thanks all. I will try out the advanced settings.
     
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